Senior Customer Service Representative

Egreenservices; Lewiston (ID); On-site; USD 68,000 - 105,000; Full time

Job summary

Scripps Health is seeking a Senior Customer Service Representative based in Lewiston, ID to lead campaigns and drive CRM-driven growth.

The role requires strong CRM software experience and the ability to set KPIs, build landing pages, and collaborate with sales to convert interest into demos. This position anchors our local marketing efforts in Lewiston and offers mentorship, benefits, and a flexible internship cadence.

Qualifications

• 5 years CRM experience with proven results.
• Team-oriented with credit-sharing mindset.
• Ability to align diverse stakeholders.

Responsibilities

• Set and monitor KPIs tied to revenue, retention, and CAC.
• Build landing pages to convert curiosity into demos.
• Grow Scripps Health's outcome-focused footprint one earned introduction at a time.
• Brief the Senior Customer Service Representative team on what's working in this week's market.
• Run experiments on marketing messaging and keep only what converts.
• Support senior account executives with prospecting and follow-up strategy.
• Map buyer pain to Scripps Health's pitch deck, slide by slide.
• Analyze campaign metrics and optimize spend against revenue targets.

Skills

CRM experience

Team collaboration

Integrity

Stakeholder alignment

Reliability

Tools

CRM Software

Job description

We're searching for a storyteller and strategist to lead campaigns as our next Senior Customer Service Representative based in Lewiston. For someone 5 years deep in CRM Software, this Lewiston job means $68,000 - $105,000, an internship cadence, and genuine influence.

Key Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Build landing pages that turn Lewiston curiosity into demo bookings
• Grow Scripps Health's outcome-focused footprint one earned introduction at a time
• Brief the Senior Customer Service Representative team on what's working in this week's market
• Run experiments on sales marketing messaging and keep only what converts
• Support senior account executives with prospecting and follow-up strategy
• Map buyer pain to Scripps Health's pitch deck, slide by slide
• Analyze campaign metrics and optimize spend against revenue targets

What You'll Bring

• A team player who lifts up colleagues and shares credit
• The integrity to flag your own mistakes first
• 5 years of learning when to trust the process and when to break it
• The diplomacy to align stakeholders who don't agree yet
• The kind of reliability that earns you the hard assignments

Scripps Health builds sales marketing tools the way old shops built furniture — slowly, in Lewiston, ID, and with a deeply-curious respect for the craft. We default to writing things down so the whole sales marketing team stays in the loop without endless meetings.

We anchor everything in $68,000 - $105,000, then add mentorship, benefits, and the freedom to flex your internship schedule around real life.

Live right now in Lewiston, ID, and reviewing newcomers daily.