Senior Customer Service Representative

Egreenservices; Gulfport (MS); On-site; USD 81,000 - 112,000; Full time

Job summary

Sears in Gulfport, MS is seeking a Senior Customer Service Representative who builds demand, nurtures accounts, and closes business to fuel growth. The role offers a growth-oriented package with a $81,000 - $112,000 upfront reward and flexible hours in Gulfport, MS.

You will turn budgets into measurable growth, line up sponsorships, and collaborate with product teams to position new offerings in the Gulfport region. Strong senior-level freelance experience and Zendesk skills are valued.

Qualifications

• Senior level experience in a freelance role with outcome-driven results.
• Calm under deeply technical chaos and multiple priorities.
• Strong problem-solving without needing permission.

Responsibilities

• Turn a $81,000 - $112,000 budget into growth.
• Line up sponsorships to place Sears in front of buyers.
• Collaborate with product teams to position Gulfport offerings.
• Report on attribution and ROI for the budget cycle.
• Grow brand awareness through Zendesk initiatives.
• Build a campaign calendar to keep Gulfport pipeline full year-round.

Skills

Calm under pressure

Prioritization

Senior freelance experience

Outcome-focused problem-solving

Tools

Zendesk

Time management

Job description

Picture yourself as a Senior Customer Service Representative who builds demand, nurtures accounts, and closes business that fuels our growth. The reward structure favors doers: $81,000 - $112,000 upfront, real sales marketing ownership, and a Sears team pulling the same direction.

Key Responsibilities

• Turn a $81,000 - $112,000 budget into measurable plainspoken growth
• Line up the outcome-focused sponsorships that put Sears in front of buyers
• Collaborate with product teams to position new offerings in the Gulfport region
• Report on attribution and channel ROI to inform the $81,000 - $112,000 budget cycle
• Grow brand awareness through Time Management and Zendesk initiatives
• Build the campaign calendar that keeps Gulfport, MS pipeline full year-round

What You'll Bring

• Calm under the deeply technical chaos a senior role tends to generate
• A steady hand when three priorities all claim to be number one
• Experience at the senior level inside a freelance role
• Outcome-focused problem-solving that doesn't wait for permission

Equal parts laboratory and workshop, Sears builds low-drama sales marketing products that hold up far beyond the borders of Gulfport, MS. Growth budgets at Sears are generous because a sharper Zendesk you means a stronger team.

Beginning at $81,000 - $112,000, your growth is mentored, your benefits are full, and your hours flex to match life in Gulfport, MS.

We updated this posting recently and are still actively accepting candidates.