Customer Service Representative

Sears; Detroit (MI); On-site; USD 72,000 - 107,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible schedule

Job summary

Sears in Detroit, MI is seeking a results-driven Customer Service Representative for a freelance role. You will help expand Sears' market share, engage buyers, and differentiate Sears with strong communication.

Bring teamwork experience, Live Chat skills, and the ability to translate goals for a non-technical audience. You must be authorized to work in the United States and know the Detroit market well.

Qualifications

• Excellent written and verbal communication skills.
• Hands-on familiarity with Teamwork, sharpened by Live Chat Support side projects.
• Experience translating Goal Setting complexity for a non-technical audience.
• Calm under the design-led chaos a senior role tends to generate.
• Authorized to work in the United States without sponsorship.
• A writer's ear for tone in a high-stakes email.
• Familiarity with the Detroit market and local sales marketing landscape.

Responsibilities

• Plant Sears in the sales marketing conversations buyers already trust.
• Seed Detroit social channels with content that earns replies.
• Show up at Detroit, MI networking nights with a reason to follow up.
• Position Sears against competitors with clear, differentiated value props.
• Identify and pursue new business opportunities throughout MI.
• Qualify hard, so the senior team only chases real money.

Skills

Written comms

Verbal comms

Teamwork

Live Chat

Goal-setting explain

Calm under pressure

US work authorization

Email tone

Detroit market

Tools

Teamwork

Live Chat

Job description

Sears needs a results-driven Customer Service Representative to expand our market share and outpace the competition in Detroit, MI. Set against the usual sales marketing listings, this freelance role at Sears stands out for one reason — it pays $72,000 - $107,000 and trusts you.

Key Responsibilities

• Plant Sears in the sales marketing conversations buyers already trust
• Seed Detroit social channels with content that earns replies
• Show up at Detroit, MI networking nights with a reason to follow up
• Position Sears against competitors with clear, differentiated value props
• Identify and pursue new business opportunities throughout MI
• Qualify hard, so the senior team only chases real money

What You'll Bring

• Excellent written and verbal communication skills
• Hands-on familiarity with Teamwork, sharpened by Live Chat Support side projects
• Experience translating Goal Setting complexity for a non-technical audience
• Calm under the design-led chaos a senior role tends to generate
• Authorized to work in the United States without sponsorship
• A writer's ear for tone in a high-stakes email
• Familiarity with the Detroit market and local sales marketing landscape

Three things define Sears: a Detroit address, a builder-led culture, and a near-religious devotion to Phone Etiquette. You set the boundaries of your freelance schedule and we respect them without the side-eye.

The bottom line: $72,000 - $107,000, mentorship, benefits, and flexibility, wrapped into a Customer Service Representative role that grows as fast as you do.

The team just got the green light to hire, and this Customer Service Representative role is first up.