Senior Customer Service Representative

The Home Depot; Frederick (MD); On-site; USD 90,000 - 129,000; Full time

Benefits offered by this job

Full benefits

Mentor in corner

Flexible hours

Job summary

Home Depot in Frederick, MD is seeking a Senior Customer Service Representative to drive churn reduction and revenue growth with a proactive plan-driven approach. You will qualify inbound leads, guide them through the funnel, and coordinate cross-functional launches to exceed quota.

You bring 7 years of relevant experience, familiarity with outbound calling, and the ability to present to a statewide audience without a script.

Qualifications

• 7 years of experience in sales and related roles.
• Familiarity with outbound calling and sales tools/frameworks.
• Ability to present to large audiences without a script.

Responsibilities

• Qualify inbound leads and route them through the sales funnel efficiently.
• Line up quick-to-ship sponsorships to boost visibility.
• Onboard new sales marketing clients to ensure long-term retention.
• Coordinate cross-functional launches with creative, product, and operations.
• Maintain a $90,000–$129,000 quota and execute the playbook to hit it.

Skills

Quota achievement

Outbound calling

MD market knowledge

Data storytelling

Presentation

Accountability

Tools

Outbound tools

Job description

The Senior Customer Service Representative we want at Home Depot can read a quarter in trouble and walk in with a plan, not an apology. Bring unfussy Churn Reduction and 6 years to Frederick, and the return is $90,000 - $129,000, a freelance schedule, and influence that grows.

Key Responsibilities

• Qualify inbound leads and route them through the sales funnel efficiently
• Line up the quick-to-ship sponsorships that put Home Depot in front of buyers
• Walk new sales marketing clients through onboarding so they stick around
• Coordinate cross-functional launches with creative, product, and operations
• Carry a $90,000 - $129,000-tier quota and the playbook to hit it

What You'll Bring

• 7 years that taught you which corners can be cut
• A MD work history, or strong reasons you'll thrive here anyway
• Storytelling instincts that turn data into a decision
• Reliable, accountable, and committed to following through
• Comfort presenting to a MD-wide audience without a script
• Familiarity with the Frederick market and local sales marketing landscape
• Familiarity with Outbound Calling and related tools or frameworks

We are Home Depot, a small-but-mighty sales marketing company headquartered in Frederick, MD. At Home Depot you can challenge your skip-level's plan and still get a thank-you for it.

What you get for saying yes: $90,000 - $129,000, a mentor in your corner, full benefits, and hours that flex toward what matters in Frederick.

We are growing the Home Depot team in MD and adding this position immediately.