Pro Customer Service/Sales

The Home Depot; Fredericksburg (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading home improvement retailer is seeking a full-time member for their Pro Customer Service/Sales Team in Fredericksburg, VA. The role involves building professional relationships with Pro customers, providing expert product knowledge, and driving sales through excellent service. Candidates should ideally be fluent in multiple languages based on customer needs. The compensation range is between $50,000.00-$80,000.00, dependent on experience and performance metrics.

Qualifications

• Bilingual communication skills may be preferred at certain locations.
• Ability to leverage product knowledge and loyalty programs.
• Proven ability to meet sales goals and metrics.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Drive sales by leveraging product knowledge and tailored recommendations.
• Assist at the Pro Desk and manage deliveries.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Key Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

Fredericksburg, VA $50,000.00-$80,000.00 2 months ago