Customer Success Manager

The Home Depot; Waco (TX); On-site; USD 81,000 - 124,000; Full time

Job summary

The Home Depot in Waco, TX is seeking a Customer Success Manager who thrives on pipeline math and turning customer success into a repeatable revenue driver. Bring Email Support and Intercom expertise honed over 7 years, as the role offers a salary range of $81,000 - $124,000 plus a clear career path.

You will talk numbers with finance, lead GTM efforts for TX launches, mentor reps, and ensure the team reads the room to close deals. Strong benefits accompany the position now accepting resumes.

Qualifications

• Experience leading cross-functional teams in a management capacity.
• Excellent written and verbal communication skills.
• Growth mindset and openness to feedback.
• Calm under scope changes from clients, especially in Waco, TX.
• Ability to defend a recommendation before leadership.
• Experience presenting to senior management.

Responsibilities

• Talk numbers with finance and align vision with prospects.
• Lead go-to-market efforts for TX product launches.
• Read the room on every manager call to adjust the close.
• Mentor junior reps on outreach cadence and objection handling.
• Build and review negotiation reports before TX reviews.
• Promote adoption of Gorgias to improve team insight.
• Combine email support insights with judgment to rank hot leads.
• Pull case studies to close stalled deals in Waco.

Skills

Leadership - cross-functional

Clear written and verbal communication

Growth mindset

Calm under scope changes

Defense of recommendations

Executive presentation

Tools

Genesys Cloud

Gorgias

Job description

Pipeline math is unforgiving, and Home Depot's Customer Success Manager thrives on it, turning Customer Success into a predictable revenue habit. Bring Email Support and Intercom sharpened over 7 years, and Home Depot answers with $81,000 - $124,000 plus a clear path up.

Key Responsibilities

• Talk numbers with finance, then talk vision with prospects
• Lead innovative go-to-market efforts for products launching in TX
• Read the room on every manager call and adjust the close
• Mentor junior reps on outreach cadence and objection handling
• Build the Negotiation report leadership checks before the TX review
• Push Gorgias adoption so the TX team stops flying blind
• Pair Email Support insight with gut feel to rank the hottest leads
• Pull the warm-yet-rigorous case study that closes a stalled Waco deal

What You'll Bring

• Experience supporting cross-functional teams in a manager capacity
• Excellent written and verbal communication skills
• A growth mindset and openness to constructive feedback
• Demonstrated calm when a Waco, TX client changes scope mid-stream
• Comfort defending a recommendation in front of skeptics
• Demonstrated comfort presenting to manager leadership

Home Depot is a playfully-serious engineering shop in Waco, TX where Customer Success and Genesys Cloud are treated as the same discipline. We build an environment where mentorship-focused ideas get tested quickly and credit is shared fairly.

Joining Home Depot means $81,000 - $124,000, strong benefits, and a culture where senior engineers actively mentor newer talent.

Active as of this moment, the Waco, TX role accepts resumes daily.