Senior Customer Service Representative

Egreenservices; Boise (ID); On-site; USD 81,000 - 122,000; Full time

Benefits offered by this job

Coaching & mentorship

Weekend-friendly hours

Referral & partnership coaching

Job summary

Entertainment Solutions Group is seeking a Senior Customer Service Representative in Boise. This role blends analytics with persuasive skills to drive partnerships and referrals. You’ll support senior account executives, refine prospecting approaches, and shape co-marketing strategies for the Boise market.

The position offers $81,000 to $122,000 annually, plus coaching, coverage, and weekend-respecting hours, with a team-driven culture and opportunities for growth within the Boise base.

Qualifications

• Minimum 5 years of proven, real-world sales/marketing experience.
• Agile mindset and willingness to learn new skills.
• Strong knowledge of sales marketing best practices and industry standards.
• Experience with Kustomer and Talkdesk platforms.

Responsibilities

• Support senior account executives with prospecting and follow-up strategy.
• Discuss numbers with finance and articulate vision to prospects.
• Develop a referral program for Entertainment Solutions Group customers.
• Identify partnership angles not tried before in Boise.
• Guide Idaho partners through co-marketing plans they’ll say yes to.
• Cultivate referral channels and strategic partnerships in Boise.

Skills

Customer-focused

Interpersonal skills

Sales marketing basics

Adaptability

Curiosity

Results-driven

Tools

Kustomer

Talkdesk

Job description

An ambitious Senior Customer Service Representative thrives here by blending sharp analytics with a genuine talent for persuasion. We're looking for 6+ years of Patience; in return you'll get $81,000 - $122,000, ownership, and a team worth joining.

Key Responsibilities

• Support senior account executives with prospecting and follow-up strategy
• Talk numbers with finance, then talk vision with prospects
• Stitch together a referral program Entertainment Solutions Group customers want to share
• Hunt for partnership angles no one in Boise, ID has tried
• Walk ID partners through co-marketing they'll say yes to
• Cultivate referral channels and strategic partnerships in Boise

What You'll Bring

• Judgment seasoned by at least 5 years of real consequences
• An agile attitude and eagerness to learn new skills
• Solid understanding of sales marketing best practices and industry standards
• Working knowledge of Kustomer alongside transferable Talkdesk chops
• Flexibility to adapt your approach as business needs evolve
• Curiosity and a continuous drive to sharpen your sales marketing craft
• Customer-focused outlook with strong interpersonal skills

Entertainment Solutions Group sits at the intersection of Talkdesk and CSAT Reporting, quietly powering sales marketing workflows from its Boise base. Inclusion isn't a poster on the Boise, ID wall; it's who gets pulled into the room and heard.

This senior role pays $81,000 - $122,000 and surrounds it with coaching, coverage, and hours that respect your weekends in ID.

The Entertainment Solutions Group team is scaling in Boise, ID, and we are hiring for it now.

We open the Senior Customer Service Representative role today and close it once we meet the right person, so hurry.