Customer Service Representative

Energy Innovation Corp; Dothan (AL); On-site; USD 71,000 - 112,000; Full time

Benefits offered by this job

Full benefits

Mentorship

Flexible schedule

Job summary

Growth Strategy Consultants in Dothan, AL seeks a Customer Service Representative who can drive demand, nurture accounts, and close business. Expect a compensation range of $71,000–$112,000 with freelance hours and ownership growth opportunities.

You will monitor KPIs, pursue new opportunities in AL, manage post-sale check-ins, and design landing pages to convert traffic into customers, while expanding brand awareness in the region.

Qualifications

• Solid knowledge of Gorgias platform built over 5+ years.
• Strong time-management skills with bias toward action.
• Reliability that earns hard assignments and ownership.
• Ability to make metrics-driven processes feel manageable.

Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Identify and pursue new business opportunities throughout AL.
• Own the post-sale check-in that turns clients into references.
• Chase down warm referrals before competitors in Dothan.
• Design landing pages and conversion funnels that turn traffic into customers.
• Grow brand awareness through Attention Management and De-escalation initiatives.
• Walk the Dothan, AL territory and know it better than the map.

Skills

Gorgias experience

Time management

Reliability

Data-driven mindset

Critical thinking

Job description

Picture yourself as a Customer Service Representative who builds demand, nurtures accounts, and closes business that fuels our growth. Think $71,000 - $112,000, think freelance hours, think 6 years of Knowledge Base Management turning into ownership you can actually feel at Growth Strategy Consultants.

Key Responsibilities

• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Identify and pursue new business opportunities throughout AL
• Own the post-sale check-in that turns clients into references
• Chase down warm referrals before competitors in Dothan get the call
• Design landing pages and conversion funnels that turn traffic into customers
• Grow brand awareness through Attention Management and De-escalation initiatives
• Walk the Dothan, AL territory and know it better than the map

What You'll Bring

• A learner's pace that keeps up with shifting requirements
• Strong time-management skills and a bias toward action
• The kind of reliability that earns you the hard assignments
• Demonstrated knack for making the metrics-driven feel manageable
• A solid foundation in Gorgias, refined over 5+ years
• Critical thinking skills and sound, independent judgment

Our team at Growth Strategy Consultants is customer-obsessed, collaborative, and proud to call Dothan, AL home. We give people real $71,000 - $112,000 stakes in the outcome so ownership stops being a buzzword.

You get $71,000 - $112,000, a growth runway, a mentor, full benefits, and a flexible Dothan, AL setup, no fine print, no catch.