Public Service Rep: Youth Programs & Client Support

State-of-Oklahoma; Oklahoma; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Vacation and sick leave

11 paid holidays

Employee Assistance Program

Job summary

The Office of Juvenile Affairs is seeking a Customer Service Representative at the Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. This role handles telephone communications, assists customers, and supervises youth activity while maintaining confidentiality and accuracy.

You will support daily operations, respond to information requests, manage materials and mail, and coordinate with staff to ensure quality service and compliance with agency policies.

Qualifications

• One year of experience in sales, public contact work, mail handling or general clerical work.
• Plus one additional year of experience in customer service, mail room operations or technical clerical work.
• Knowledge of public contact methods and agency services.

Responsibilities

• Supervises staff providing services to customers and trains team members.
• Responds to requests for informational materials and manages material inventories.
• Prepares notices, reconciles billing discrepancies, and handles mail processing.
• Receives customers and directs requests to appropriate services or staff.
• Maintains records, handles inventory, and supports daily activities.

Skills

Customer service

Public contact

Telephone procedures

Data gathering

Discretion and confidentiality

Job description

The Office of Juvenile Affairs is seeking a Customer Service Representative at the Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. This role handles telephone communications, assists customers, and supervises youth activity while maintaining confidentiality and accuracy.

You will support daily operations, respond to information requests, manage materials and mail, and coordinate with staff to ensure quality service and compliance with agency policies.