Customer Service Lead, Public Services & Mail Operations

State of Oklahoma; Oklahoma; On-site; USD 26,000 - 32,000; Full time

Job summary

State of Oklahoma is seeking a Customer Service Representative II for the Northeast Oklahoma Community Corrections Center/Mailroom. The role involves interacting with customers, handling inquiries, and processing various information flows in a fully on-site setting.

The position emphasizes strong communication, data gathering, and leadership capabilities, with a compensation package listed as $28,983.84 annually and non-negotiable.

Qualifications

• Public contact experience and strong communication skills.
• Familiar with telephone procedures and handling customer inquiries.
• Ability to keep accurate records and work with data.

Responsibilities

• Supervises staff and trains team members.
• Responds to requests for informational materials and maintains inventory of materials.
• Prepares notices, reconciles billing discrepancies and issues reminders.
• Receives customers and directs requests to appropriate services.
• Interacts with customers using various information and services systems.
• Screens and verifies documents for accuracy and conformance.

Skills

Public contact

Telephone procedures

Communication

Record keeping

Leadership

Tools

Office equipment

Computers

Job description

State of Oklahoma is seeking a Customer Service Representative II for the Northeast Oklahoma Community Corrections Center/Mailroom. The role involves interacting with customers, handling inquiries, and processing various information flows in a fully on-site setting.

The position emphasizes strong communication, data gathering, and leadership capabilities, with a compensation package listed as $28,983.84 annually and non-negotiable.