Senior Customer Service & Quotes Specialist

USA MOT Motion Industries, Inc.; Evansville (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Vacation pay

Sick leave

Holiday pay

Job summary

Motion Industries in Evansville, IN is seeking a Customer Service Representative II to handle quotes, order entry, and customer inquiries while supporting customers and driving order accuracy. The role emphasizes reliability, negotiation, and strong communication with internal teams.

The position requires a high school diploma or GED and 3–5 years of related experience, with opportunities to guide less experienced reps and improve processes. Benefits include healthcare and retirement options.

Qualifications

• High school diploma or GED and 3–5 years of related experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Negotiates sale and purchase prices within parameters to influence gross profit.
• Maintains inventory levels and orders items as needed to satisfy customer demand.
• Determines cost-effective shipping methods for customer orders.
• Assists less experienced Customer Service Representatives with addressing customer needs and resolving problems.
• Expedites backorders and handles returns.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Evansville, IN is seeking a Customer Service Representative II to handle quotes, order entry, and customer inquiries while supporting customers and driving order accuracy. The role emphasizes reliability, negotiation, and strong communication with internal teams.

The position requires a high school diploma or GED and 3–5 years of related experience, with opportunities to guide less experienced reps and improve processes. Benefits include healthcare and retirement options.