Senior Auto Parts Specialist

Genuine Parts Company; Spartanburg (SC); On-site; USD 19,000 - 30,000; Full time

Job summary

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders, advise customers on technical questions, and maintain up-to-date knowledge of products, warranties, and store programs.

In this role, you will participate in sales activities, resolve issues to ensure satisfaction, and support inventory, delivery coordination, and store presentation.

Qualifications

• High School Diploma or equivalent is required.
• Strong communication, interpersonal, and organizational skills.
• Ability to identify part numbers and product codes accurately.
• Customer-focused mindset with ability to work in a fast-paced environment.
• Professional conduct under pressure is essential.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstrations.
• Resolve customer issues to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Coordinate and dispatch deliveries using delivery management systems; prepare orders for customers and drivers.

Skills

Customer service

Communication

Part numbers knowledge

Professionalism

Multitasking

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Catalog tools

TAMS

Job description

Genuine Parts Company is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts orders, advise customers on technical questions, and maintain up-to-date knowledge of products, warranties, and store programs.

In this role, you will participate in sales activities, resolve issues to ensure satisfaction, and support inventory, delivery coordination, and store presentation.