Senior Customer Service & Order Specialist — On Site

Scott Safety Supply Services Inc.; Monroe (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Scott Safety Supply Services Inc. in Monroe, NC is seeking a Senior Customer Service Representative to be the main liaison between customers and the business, overseeing order entry, status updates, and issue resolution in a fast-paced manufacturing environment.

You will collaborate with Sales, Supply Chain, Logistics, and Customer Operations to ensure accurate fulfillment, maintain records, and support import/export activities, with a focus on accuracy, service excellence, and strong

Qualifications

• High school diploma or equivalent required.
• 3+ years in customer service or related fields.
• Experience with ERP/CRM and order management systems.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Strong verbal and written communication; attention to detail.

Responsibilities

• Serve as the primary contact for assigned customers across channels.
• Manage customer orders from entry to delivery, coordinating with internal teams.
• Investigate and resolve inquiries and moderately complex issues.
• Partner with Supply Chain, Logistics, Sales, and Customer Operations to ensure seamless execution.
• Support import and export activities with trade compliance requirements.
• Maintain accurate customer, order, and transactional records in company systems.

Skills

ERP/CRM experience

Order management

Multitasking

Customer service excellence

Strong communication

Excel

Outlook

Word

Problem solving

Education

High school diploma or equivalent

Associate's degree or higher

Tools

SAP

Oracle

JD Edwards

Salesforce

Job description

Scott Safety Supply Services Inc. in Monroe, NC is seeking a Senior Customer Service Representative to be the main liaison between customers and the business, overseeing order entry, status updates, and issue resolution in a fast-paced manufacturing environment.

You will collaborate with Sales, Supply Chain, Logistics, and Customer Operations to ensure accurate fulfillment, maintain records, and support import/export activities, with a focus on accuracy, service excellence, and strong