Customer Service Specialist: Mastering Orders & Solutions

MCC; Fountain Inn (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package

Paid holidays

Growth opportunities

Team culture

Job summary

MCC is seeking a Customer Service professional to join our team in Fountain Inn, SC. You will be the frontline contact for customers, delivering accurate order and shipment information and coordinating across departments to meet commitments.

You will develop product and process knowledge as you support order entry, tracking, and issue resolution. This role emphasizes problem solving, organization, and a customer-first mindset in a high-tech manufacturing environment.

Responsibilities

• Deliver outstanding customer service to assigned accounts.
• Serve as the primary contact for customers, providing accurate order and shipment information.
• Manage each order from entry through shipment with internal teams to keep flow smooth.
• Investigate customer needs and provide the best possible solutions.
• Communicate proactively with updates and issue resolution.
• Collaborate with Operations, Planning, Quality, Sales and others to keep orders on track.
• Contribute to a positive team environment and help meet plant goals.
• Adapt communication approach to different perspectives for effective teamwork.

Job description

MCC is seeking a Customer Service professional to join our team in Fountain Inn, SC. You will be the frontline contact for customers, delivering accurate order and shipment information and coordinating across departments to meet commitments.

You will develop product and process knowledge as you support order entry, tracking, and issue resolution. This role emphasizes problem solving, organization, and a customer-first mindset in a high-tech manufacturing environment.