Strategic Customer Service Specialist — Quotes & Orders

Genuine Parts; Appleton (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

Motion Industries in Appleton, WI is seeking a Customer Service Representative II to ensure customer expectations are met and to support experienced team members. You will handle inquiries, quotes, order entry, and maintain strong customer relationships to drive repeat business.

Responsibilities include pricing influence, order placement, shipping decisions, and helping resolve problems while supporting colleagues.

Qualifications

• Requires a high school diploma or GED and 3–5 years of related experience or equivalent.
• Strong communication and interpersonal skills with attention to detail.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in.
• Builds customer relationships to drive repeat business and improve processes.
• Determines cost-effective shipping methods and sources products in various inventories.
• May handle returns and support specific customers as needed.
• Assists less experienced colleagues with customer needs and problem resolution.

Skills

Customer service

Order entry

Negotiation

Multi-tasking

Communication

Attention to detail

Computer skills

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office

ERP system

Job description

Motion Industries in Appleton, WI is seeking a Customer Service Representative II to ensure customer expectations are met and to support experienced team members. You will handle inquiries, quotes, order entry, and maintain strong customer relationships to drive repeat business.

Responsibilities include pricing influence, order placement, shipping decisions, and helping resolve problems while supporting colleagues.