Senior Customer Service & Mailroom Lead

okgov; Virginia (MN); On-site; USD 30,000 - 36,000; Full time

Job summary

The State of Oklahoma is seeking a Customer Service Representative II for the Northeast Oklahoma Community Corrections Center Mailroom. This full-time, on-site role provides information and services to internal and external customers, and handles mail, supplies, and basic processing duties.

You will supervise staff, respond to information requests, maintain records, and assist with billing, postage, and inventory as required. Some travel may be necessary; on-site work only.

Qualifications

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work; plus one additional year of experience in customer service, mail room operations or technical clerical work.

Responsibilities

• Supervises employees engaged in providing services and information to all customers, and trains staff.
• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.

Job description

The State of Oklahoma is seeking a Customer Service Representative II for the Northeast Oklahoma Community Corrections Center Mailroom. This full-time, on-site role provides information and services to internal and external customers, and handles mail, supplies, and basic processing duties.

You will supervise staff, respond to information requests, maintain records, and assist with billing, postage, and inventory as required. Some travel may be necessary; on-site work only.