Customer Service Lead - Public Agency (On-Site)

131 DEPARTMENT OF CORRECTIONS; Vinita (OK); On-site; USD 26,000 - 32,000; Full time

Job summary

131 Department of Corrections seeks a Customer Service Representative II for the Northeast Oklahoma Community Corrections Center/Mailroom. You will establish contact with customers and provide information or direct requests to the appropriate service.

The role involves operating phone/communications equipment, processing mail, and handling materials; it is a full-time, on-site position with a non-negotiable salary of $28,983.84.

Qualifications

• Knowledge of methods and procedures concerning public contact and telephone procedures.
• Strong spelling, punctuation and grammar, and arithmetic skills.
• Familiarity with program policies, laws and rules relevant to services provided.
• Ability to work with customers, gather data, keep records and communicate effectively.

Responsibilities

• Responds to requests for information and services and directs to appropriate staff.
• Operates telephone equipment and processes mail and parcels for distribution.
• Maintains inventory records and prepares notices or statements as needed.
• Receives customers, answers calls, provides information, and supports daily operations.

Skills

Public contact

Telephone procedures

Communication

Arithmetic

Office equipment

Tools

Computers

Job description

131 Department of Corrections seeks a Customer Service Representative II for the Northeast Oklahoma Community Corrections Center/Mailroom. You will establish contact with customers and provide information or direct requests to the appropriate service.

The role involves operating phone/communications equipment, processing mail, and handling materials; it is a full-time, on-site position with a non-negotiable salary of $28,983.84.