Customer Service Supervisor, Mailroom & Front Desk

Oklahoma AG; Oklahoma; On-site; USD 26,000 - 32,000; Full time

Job summary

Oklahoma Department of Corrections is seeking a Customer Service Representative II for the Northeast Oklahoma Community Corrections Center/Mailroom. This on-site, full-time role involves handling customer inquiries, processing mail, and directing requests to appropriate services.

The position requires experience in public contact and clerical work, with strong communication skills and knowledge of agency policies. Salary is fixed and on-site work with potential travel as needed.

Qualifications

• One year of experience in sales/public contact work, or general office clerical work, plus one additional year in customer service or mail room operations.
• Knowledge of policies and procedures for agency operations and ability to provide information to customers.
• Ability to operate various office equipment and effectively communicate in writing and orally.

Responsibilities

• Establish contact with internal and external customers and provide requested information or direct to appropriate services.
• Respond to requests for informational materials and maintain adequate materials inventory.
• Process mail, prepare statements, reconcile billing discrepancies and issue reminders.

Skills

Public contact

Customer service

Office equipment

Spelling and grammar

Communication

Tools

Telephone equipment

Switchboards

Computers

Job description

Oklahoma Department of Corrections is seeking a Customer Service Representative II for the Northeast Oklahoma Community Corrections Center/Mailroom. This on-site, full-time role involves handling customer inquiries, processing mail, and directing requests to appropriate services.

The position requires experience in public contact and clerical work, with strong communication skills and knowledge of agency policies. Salary is fixed and on-site work with potential travel as needed.