Customer Service Representative II

131 DEPARTMENT OF CORRECTIONS; Vinita (OK); On-site; USD 26,000 - 32,000; Full time

Job summary

131 Department of Corrections seeks a Customer Service Representative II for the Northeast Oklahoma Community Corrections Center/Mailroom. You will establish contact with customers and provide information or direct requests to the appropriate service.

The role involves operating phone/communications equipment, processing mail, and handling materials; it is a full-time, on-site position with a non-negotiable salary of $28,983.84.

Qualifications

• Knowledge of methods and procedures concerning public contact and telephone procedures.
• Strong spelling, punctuation and grammar, and arithmetic skills.
• Familiarity with program policies, laws and rules relevant to services provided.
• Ability to work with customers, gather data, keep records and communicate effectively.

Responsibilities

• Responds to requests for information and services and directs to appropriate staff.
• Operates telephone equipment and processes mail and parcels for distribution.
• Maintains inventory records and prepares notices or statements as needed.
• Receives customers, answers calls, provides information, and supports daily operations.

Skills

Public contact

Telephone procedures

Communication

Arithmetic

Office equipment

Tools

Computers

Job description

Job Posting Title Customer Service Representative II Agency 131

JOB Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation $28,983.84 - This salary is non-negotiable.

Location: Northeast Oklahoma Community Corrections Center/Mailroom Basic Purpose: Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.

Typical Functions

• Supervises employees engaged in providing services and information to all customers, and trains staff.


• Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.


• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.


• Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.


• Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.


• Receives requests for information and services and provides such services using advanced technological equipment.


• Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.


• Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.


• Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.

Level Descriptor

This is the career level of this job family where employees will be expected to perform duties at all levels of complexity. Responsibility may also be assigned for training lower-level staff or serving as a project or team leader.

Knowledge, Skills, Abilities, and Competencies

Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic; of the program or services being provided; of laws and rules concerning program or services being provided; and of techniques of training. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; and to provide leadership on assigned projects or teams.

Education and Experience

Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus one additional year of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience.

Special Requirements

Some positions may require that applicants be willing and able to fulfill all job-related travel. Some positions may require performing moderately heavy lifting. This is an on-site position and is not eligible for remote work.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Agency Contact

Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between. To learn more about our state agencies, visit here.

Industries

• Government Administration


• Worker Size: 10,001+ Employees


• Headquarters: Oklahoma City, Oklahoma

Veterans Placement

Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment.