Sales Call Center Team Leader

Sears Holdings; Spokane Valley (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

A leading retail company in Spokane Valley is looking for a Customer Support Call Center Supervisor to lead high-performance teams. This role involves coaching call center sales agents and managing their performance while fostering a productive environment. Candidates should have recent supervisory experience along with call center or sales experience. Strong communication skills and proficiency in office software are also necessary. Enjoy a challenging and rewarding career in customer service management.

Qualifications

• Recent supervisory experience required.
• Call center and/or sales experience preferred.
• Proficiency in office software is required.

Responsibilities

• Supervise a team of call center agents in a sales environment.
• Provide performance feedback through coaching and reviews.
• Handle escalated customer issues as needed.

Skills

Coaching for improvement

Performance management

Team building

Open communication

Tools

MS Word

MS Excel

Job description

A leading retail company in Spokane Valley is looking for a Customer Support Call Center Supervisor to lead high-performance teams. This role involves coaching call center sales agents and managing their performance while fostering a productive environment. Candidates should have recent supervisory experience along with call center or sales experience. Strong communication skills and proficiency in office software are also necessary. Enjoy a challenging and rewarding career in customer service management.