Lead Call Center Supervisor - Mentor, Coach & Excellence

accesstoindependence; San Diego (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

accesstoindependence in San Diego, CA is looking for a Call Center Supervisor to assist in hiring and training staff, manage the team to ensure high-quality customer service, and uphold company standards. Ideal candidates will possess a Bachelor’s degree in Management, have significant experience in customer service, and demonstrate excellent interpersonal and analytical skills. This role involves both teamwork and independent problem-solving, ensuring a positive environment for staff.

Qualifications

• Experience in customer service or sales is a must.
• Proven experience of working as a Call Center Supervisor.
• Strong understanding of company policies and product details.

Responsibilities

• Assist in hiring and training new call center staff.
• Coordinate with other departments to set goals and targets.
• Motivate the team to achieve the given targets.
• Resolve staff queries regarding company’s policies and sales issues.

Skills

Customer service

Team management

Analytical skills

Problem-solving

Interpersonal skills

Education

Bachelor’s degree in Management or relevant field

Tools

MS Office

Job description

accesstoindependence in San Diego, CA is looking for a Call Center Supervisor to assist in hiring and training staff, manage the team to ensure high-quality customer service, and uphold company standards. Ideal candidates will possess a Bachelor’s degree in Management, have significant experience in customer service, and demonstrate excellent interpersonal and analytical skills. This role involves both teamwork and independent problem-solving, ensuring a positive environment for staff.