Senior Customer Service Representative

Schneider; Green Bay (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Tuition reimbursement

Overtime / weekend differential

Job summary

Schneider National, Inc. in Green Bay is seeking a Senior Customer Service Representative to process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

The role involves monitoring freight, identifying issues, collaborating with teams and customers, and using data to drive service improvements. Ideal candidates have a high school diploma and 1–2 years of customer service experience, with strong communication skills.

Qualifications

• High school diploma or GED.
• 1 to 2 years of customer service experience preferred.
• Ability to manage multiple priorities.
• Strong written and oral communication skills.

Responsibilities

• Monitor customer freight and proactively identify potential issues to improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.

Skills

Customer service experience

Written and verbal communication

Multitasking / prioritization

Education

High school diploma or GED

Job description

Job overview:

Schneider is seeking a Senior Customer Service Representative in Green Bay. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

Responsibilities:

• Monitor customer freight and proactively identify potential issues to improve efficiency.


• Recommend adjustments as freight volumes fluctuate.


• Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.


• Collaborate with leaders, teams, and customers.


• Maintain and develop customer relationships.

Skills and qualifications:

• Have a high school diploma or GED.


• 1 to 2 years of customer service experience preferred.


• Ability to manage multiple priorities.


• Strong written and oral communication skills.

Pay and benefits:

• Medical, dental and vision insurance.


• Company-paid life insurance.


• 401(k) savings plan with company match.


• Paid time off and paid holidays.


• Results-based incentive pay program where you can earn above and beyond your base pay.


• Tuition reimbursement.


• Non-exempt U.S. office associates working a minimum of 4 continuous hours between the hours of 4pm - 5am local time, receive a $1.25 per hour differential for hours worked or $2.00 per hour for weekend hours (Weekend hours worked between 9pm Friday - 5am Monday).


• See full list of customer service benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.