Senior Freight & Customer Service Specialist

Schneider National, Inc.; South Portland (ME); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and paid holidays

Incentive pay program

Job summary

Schneider National, Inc. in Portland, ME seeks a Senior Customer Service Representative to process orders, manage relationships, coordinate freight solicitation and negotiate market rates. The role emphasizes service excellence and proactive issue resolution.

You will monitor freight, analyze trends using reports, collaborate with teams, and maintain strong customer relationships. This full-time, first-shift position supports a comprehensive benefits package and competitive hourly wages.

Qualifications

• High school diploma or GED.
• 1–2 years of customer service experience preferred.
• Ability to manage multiple priorities.

Responsibilities

• Monitor customer freight and identify issues to improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use reports and dashboards to analyze service issues and trends.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.

Skills

Multitasking

Written & verbal communication

Customer service experience

Education

High school diploma or GED

Job description

Schneider National, Inc. in Portland, ME seeks a Senior Customer Service Representative to process orders, manage relationships, coordinate freight solicitation and negotiate market rates. The role emphasizes service excellence and proactive issue resolution.

You will monitor freight, analyze trends using reports, collaborate with teams, and maintain strong customer relationships. This full-time, first-shift position supports a comprehensive benefits package and competitive hourly wages.