Senior Freight Customer Service Specialist

Schneider; Green Bay (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Results-based incentive pay program

Tuition reimbursement

Job summary

Schneider is seeking a Senior Customer Service Representative in Green Bay. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

On-site role based in Green Bay, WI, with a Monday–Friday schedule. Ideal candidates have a high school diploma and 1–2 years of customer service experience, plus strong written and oral communication skills.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience preferred.
• Ability to manage multiple priorities.
• Strong written and oral communication skills.

Responsibilities

• Monitor and process customer orders and relationships.
• Coordinate freight solicitation and negotiate market rates.
• Use reports and dashboards to analyze service issues and trends.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.

Skills

Customer service experience

Multitasking / prioritization

Communication skills

Education

High school diploma or GED

Job description

Schneider is seeking a Senior Customer Service Representative in Green Bay. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

On-site role based in Green Bay, WI, with a Monday–Friday schedule. Ideal candidates have a high school diploma and 1–2 years of customer service experience, plus strong written and oral communication skills.