Senior Customer Service Representative

Meta; Hamilton (OH); On-site; USD 73,000 - 106,000; Full time

Benefits offered by this job

Mentor guidance

Life outside Meta benefits

Job summary

Meta in Hamilton, OH seeks a Senior Customer Service Representative to join a fast-paced engineering-driven team. You’ll leverage seven years of complaint handling experience to inform strategies, with a salary range of $73,000 to $106,000 and a mentorship from seasoned teammates.

You’ll build multi-channel campaigns, analyze metrics, and cultivate local partnerships in Hamilton while translating customer insights into sharper briefs to drive revenue and customer satisfaction.

Qualifications

• 7 years of complaint handling experience.
• Experience with Omnichannel Support.
• Willingness to learn Customer Onboarding.

Responsibilities

• Show up at Hamilton, OH networking nights with a reason to follow up.
• Analyze campaign metrics and optimize spend against revenue targets.
• Develop and execute multi-channel campaigns that drive qualified leads for Meta.
• Cultivate referral channels and strategic partnerships in Hamilton.
• A knack for translating customer insights into sharper campaign briefs
• Build the Hamilton reference network that closes deals for you

Skills

Omnichannel Support

Customer Onboarding

Complaint Handling

Customer Service

Job description

A Senior Customer Service Representative at Meta sees a flat quarter and asks what Accountability the team forgot to use. The senior role rewards what you've built — 7 years of Complaint Handling — with $73,000 - $106,000 and a voice in Meta strategy.

Key Responsibilities

• Show up at Hamilton, OH networking nights with a reason to follow up
• Analyze campaign metrics and optimize spend against revenue targets
• Develop and execute multi-channel campaigns that drive qualified leads for Meta
• Cultivate referral channels and strategic partnerships in Hamilton
• A knack for translating customer insights into sharper campaign briefs
• Build the Hamilton reference network that closes deals for you

What You'll Bring

• A bias toward asking the dumb question before the expensive mistake
• Real proficiency with Omnichannel Support, plus willingness to learn Customer Onboarding fastThe self-awareness to know which problems are yours to solve
• Comfort navigating ambiguity when the brief arrives half-written

Meta is a deeply-bought-in engineering shop in Hamilton, OH where Customer Onboarding and Complaint Handling are treated as the same discipline. Learning out loud is encouraged here, so share the Customer Onboarding rabbit hole you fell down yesterday.

For this Senior Customer Service Representative role we offer $73,000 - $106,000, a mentor who has walked the path, and benefits designed for life outside Meta.

Re-confirmed open this morning, the senior seat at Meta stays available.

Bring 5 of grit or a fresh perspective; either way, this Senior Customer Service Representative role wants you.