Senior Customer Service Representative

Energy Innovation Corp; Caldwell (ID); On-site; USD 80,000 - 124,000; Full time

Benefits offered by this job

Full benefits

Growth track

Mentorship

Job summary

Meta in Caldwell, ID seeks a Senior Customer Service Representative to own campaigns, coordinate with agencies, and drive measurable growth while embodying a customer-focused mindset.

You will manage partnerships, track performance, and communicate results weekly, turning budgets into tangible outcomes with a no-ego approach.

Qualifications

• Portfolio that speaks louder than any line on your resume.
• Demonstrated knack for making the relentlessly-kind feel manageable.
• A communicator who can disagree without making it personal.
• A teammate's instinct to unblock others before yourself.
• Calm under the deeply-bought-in chaos a senior role tends to generate.
• Strong working knowledge of Cross-Functional Collaboration and QA Monitoring.
• Hands-on sales marketing experience that holds up to follow-up questions.

Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Hunt for partnership angles no one in Caldwell, ID has tried.
• Track pipeline performance and report results to leadership each week.
• Pitch Meta's no-ego offering to buyers who haven't heard of us yet.
• Carry the brand voice into every cold call and every caption.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Coordinate cross-functional launches with creative, product, and operations.
• Turn a $80,000 - $124,000 budget into measurable solutions-focused growth.

Skills

Portfolio

Communication

Conflict resolution

Team player

Calm under pressure

Cross-functional collaboration

QA monitoring

Sales marketing experience

Job description

The Senior Customer Service Representative role at Meta rewards curiosity about why people buy as much as skill at making them. Own your projects, earn $80,000 - $124,000, and grow with a team that turns 7 years of Process Improvement into real results.

Key Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Hunt for partnership angles no one in Caldwell, ID has tried
• Track pipeline performance and report results to leadership each week
• Pitch Meta's no-ego offering to buyers who haven't heard of us yet
• Carry the brand voice into every cold call and every caption
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Coordinate cross-functional launches with creative, product, and operations
• Turn a $80,000 - $124,000 budget into measurable solutions-focused growth

What You'll Bring

• A portfolio that speaks louder than any line on your resume
• Demonstrated knack for making the relentlessly-kind feel manageable
• A communicator who can disagree without making it personal
• A teammate's instinct to unblock others before yourself
• Calm under the deeply-bought-in chaos a senior role tends to generate
• Strong working knowledge of Cross-Functional Collaboration and QA Monitoring
• Hands-on sales marketing experience that holds up to follow-up questions

For sales marketing teams who've been burned before, Meta is the quality-focused Caldwell, ID partner that finally keeps its promises. Respect for your craft and your life outside it sits at the core of how Meta operates.

Lead with the number, $80,000 - $124,000, then add a growth track, a mentor, full benefits, and hours that bend toward your Caldwell life.