Senior Customer Service Administrator

Randstad CPE; United States; Remote; USD 32,000 - 46,000; Full time

Job summary

Randstad CPE is seeking a Senior Customer Service Administrator to support customers and operations remotely with periodic site visits to Hemel Hempstead. You will manage orders, contracts, and quotations while coordinating across teams to ensure accurate documentation and timely delivery.

Ideal candidates have 2+ years in admin or customer service, strong MS Office skills, and experience with Salesforce, SAP, and QAD. Fluency in English and sharp organizational skills are essential.

Qualifications

• 2+ years of administrative or customer service experience in a similar role.

Responsibilities

• Manage customer relationships and ensure service delivery in a multifaceted environment.
• Process orders and contracts, handle quotations, and manage tender/bid documentation.
• Coordinate shipments with internal teams and maintain documentation accuracy.
• Liaise between customers, internal departments, and sales teams.
• Support continuous improvement initiatives.

Skills

Customer service

Communication

Time management

Team collaboration

Tools

Salesforce

SAP

QAD

Microsoft Office

Job description

Are you an experienced customer service professional looking to make a genuine impact by enabling customers to make the world healthier, cleaner, and safer?

We are partnering with a large global manufacturer to find a talented Senior Customer Service Administrator

.

If you want to be the vital link connecting critical scientific solutions to worldwide customers; from supporting clinical trials to groundbreaking research, this is the perfect opportunity!

Pay rate: £21.10 per hour

Hours: Mon - Tue: 8:30 -17:00, Fri 8:30-16:30

Location: Remote with some site visits to Hemmel Hempstead

What you will be doing:

• Managing customer relationships and ensuring exceptional service delivery within a multifaceted environment
• Processing orders and contracts, handling quotations, and managing complex tender and bid documentation
• Working across teams to coordinate shipments and maintain high standards of documentation accuracy
• Serving as a key liaison between customers, internal departments, and sales teams
• Bringing a process improvement mindset to contribute to continuous improvement initiatives

What we are looking for:

• At least 2 years of administrative or customer service experience in a similar role
• Strong proficiency in the Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint
• Experience with CRM platforms, specifically Salesforce, and ERP systems such as SAP and QAD
• Excellent written and verbal communication skills, including fluency in English
• Strong organizational, time management, and multi-tasking abilities with an exceptional attention to detail
• The ability to work independently while seamlessly collaborating with a team
• Knowledge of ISO standards, GMP, and quality systems is preferred
• Previous experience in the scientific, healthcare, or pharmaceutical industries is highly beneficial, as is a background in business administration or science

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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