Contact Centre Executive - Start Before Christmas

Shifting Paradigms Ltd t/a British Nannies; United States; Remote; USD 28,000 - 31,000; Part time

Benefits offered by this job

Remote work

28 days leave (pro rata)

Pension

Private medical

Job summary

Shifting Paradigms Ltd t/a British Nannies is seeking a Contact Centre Executive to join the Business Operations team. This home-based, part-time role handles inbound customer service tasks, staffing emergency childcare bookings and communications with clients across the UK.

Working days are Monday to Friday with shifts that run 07:00–13:00 or 13:00–19:00. A quiet home workspace and reliable internet are required for this remote position.

Qualifications

• Experience in sales, customer service, marketing or a similar role.
• Self-starter and proactive attitude.
• Friendly and approachable telephone manner; teamwork oriented.

Responsibilities

• Receive and respond to emails from clients.
• Chat with childcare team members via chat facility.
• Staff emergency childcare bookings via phone/portal.

Skills

Excellent communication

Self-motivated

Teamwork

Good telephone manner

Tools

Salesforce

Job description

Contact Centre Executive - Start Before Christmas

Company: Shifting Paradigms Ltd t/a British Nannies

Salary: £21,000 to £23,000 a year

Hours: Part-time

Working pattern: Remote

Job type: Permanent

Posting date: 3 Nov 2026

Closing date: 3 Dec 2026

Contact Centre Executive – Remote – up to 30 hours / week

Are you looking for a new and exciting in-bound contact centre / customer service challenge working for a great business while being based at home?

Do you have previous experience in sales, customer service, marketing or a similar role? Are you self-motivated and passionate to deliver?

Are you a friendly and approachable person with great telephone manner, who enjoys teamwork and collaboration?

If so, British Nannies is looking for a Contact Centre Executive to join our Business Operations team. We welcome applications from anywhere in the UK!

About Us

British Nannies provides families with temporary and emergency in-home childcare, for example when a family’s usual carer is not available, or their nursery / school is closed. You will be working closely with our caregivers and partner providers to ensure the highest quality childcare is provided across the UK.

British Nannies is an accredited Living Wage Employer. The real Living Wage is the only rate calculated according to what people need to make ends meet. It provides a voluntary benchmark for employers that choose to take a stand by ensuring their staff earn a wage that meets the costs and pressures they face in their everyday lives. The team at British Nannies recognises that paying the real Living Wage is the mark of a responsible employer and believes that a hard day’s work deserves a fair day’s pay.

The Role

We are seeking a home-based Contact Centre Executive to be responsible for receiving and staffing emergency childcare bookings by phone / email / online portal. We are looking for a team member who can adapt to new processes quickly.

The working days are Monday to Friday. The working hours are determined by which shifts are available each given week; these will either be 07:00 – 13:00 or 13:00 – 19:00 and will be communicated as far as possible in advance.

You will need to have a quiet environment to work in along with your own computer, webcam, mobile phone and a good internet connection.

This is not a customer facing role however communication with your fellow co-workers is paramount, so you will work together on a Zoom call with your co-workers to help split the workload effectively.

What you will deliver

• Receiving and responding to emails from our clients
• Conversing with our childcare team members via our chat facility
• Staffing emergency childcare bookings via phone / online portal
• Working to achieve team and individual targets on a weekly / monthly basis
• Consistently delivering the highest quality customer service to everyone we interact with
• Taking inbound phone calls from our clients’ contact centres, responding to and logging these
• Raising tasks for other team members to administrate

Key Responsibilities, Skills and Attitudes

• Ability to work on your own initiative, with a high degree of reliability and confidentiality
• Excellent communication skills, both verbal and written
• To be a self-starter who thrives on a challenge – this is a busy role!
• Previous experience with a Salesforce or similar CRM platform would be highly advantageous

Benefits

• Home-based fully remote role with no travel required
• Full training provided via Zoom
• 28 days’ annual leave (pro rata), auto-enrol pension, and private medical healthcare
• Small to medium sized business, with great progression opportunities!

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.