Customer-Facing Project Coordinator (On-Site, Ringwood)

Sentinel Data Solutions Ltd; Ringwood (NJ); On-site; USD 36,560 - 44,685; Full time

Benefits offered by this job

On-site parking

20 days holidays + Bank holidays

Company Pension scheme

Company-wide Bonus Schemes

Staff chill space

Staff social events

Job summary

A leading provider of IT solutions is seeking a Project Coordinator to support customer-facing and internal projects in Ringwood, NJ. This role focuses on managing project communication, coordinating schedules, and maintaining documentation to ensure project success. Ideal candidates will have strong organizational skills and a customer-focused approach, ensuring project requirements are understood and met effectively. The role offers a salary of up to £30,000 plus benefits, including pension scheme and holidays.

Qualifications

• Experience managing projects and working with technical teams.
• Proficient in communication and ensuring project requirements are met.
• Ability to coordinate multiple tasks effectively.

Responsibilities

• Act as primary customer contact for project management.
• Coordinate resources and manage project timelines.
• Maintain accurate project documentation and status updates.

Skills

Customer focus

Project management

Communication

Organizational skills

Problem-solving

Tools

ConnectWise

Job description

Sentinel Data Solutions Ltd is a leading provider of Hosted IT support solutions. We are committed to delivering exceptional service to our clients and keeping the customer at the centre of everything we do at Sentinel and across the wider CS Group.

We are seeking an experienced, highly organised, proactive, and customer focusedSales Support Administratorat the heart of the sales team, supporting sales and order delivery with excellent customer service. The primary point of non-technical contact for customers, ensuring positive customer experience throughout.

The Sales Support Administrator provides essential operational, administrative, and commercial support to the Sales Director and wider sales team. The purpose of the role is to reduce operational bottlenecks, improve CRM and pipeline accuracy, centralise administrative tasks, and ensure consistent, high-quality sales execution across Sentinel and across the wider CS Group.

Project Specific Responsibilities

• First point of contact for Sales and non-support enquiries
• Process and follow Sales orders through management system to completion
• Prepare quotations and assist with opportunity documentation
• Existing business contract renewals and revenue adjustments
• Ownership of sales ledger processing across the wider group
• Act as first-line triage for customer concerns and escalation
• Raise tickets into support for technical queries
• Own day-to-day CRM management, data hygiene, and process consistency
• Update and maintain product catalogue content
• Support the Sales Director and Sales Department activities and schedules
• Support and develop monthly KPI reporting
• Provide operational and administrative support across the wider group
• Develop product and service knowledge to increase customer facing effectiveness
• Build internal relationships for smooth sales order delivery to maximize customer experience

Required Knowledge and Experience

• Proven strong experience in administration
• Have an interest in technology, IT or telecoms
• High level of IT literacy – proficient with MS Office and MS Outlook
• Strong CRM system capability
• Detailed orientated
• Team player who is effective and positive communicator
• High level of organisational and multitasking skills
• Dynamic self-starter with a “can-do”, problem solving attitude
• Ability to interpret data and build reporting
• Administrative: 1 year (required)

Technical knowledge, Skills & Quality Requirements

• Previous technology, IT or telecoms industry experience
• CRM / ERP experience (ConnectWise, Copy Control, Salesforce)
• Project administration and production of RAMS, WBS and Scheduling
• Sales Ledger and accounts systems (ConnectWise, Xero)
• Salary: up to £28,000 per year (Depending on experience)
• Core hours Monday to Thursday 9.00am to 5.30pm and Friday 9.00am to 5.00pm
• On-site parking
• 20 days holidays + Bank holidays
• Holiday allowance rising with length of service
• Company Pension scheme
• Company-wide Bonus Schemes
• Staff chill space with dart board, sofa, TV, games & fridge
• Staff social events

This is currently an office-based role only, candidate must be able to travel to our office based in Ringwood, BH24.