CUSTOMER SERVICE REP I - SSC

Dal-Tile LLC; Anaheim (CA); In loco; USD 42.000 - 53.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Descrizione del lavoro

Dal‑Tile LLC is seeking a Customer Service Representative II to support walk-in customers, answer inquiries, supply samples, and process sales transactions. Base pay is $42,000 to $53,000 per year, with potential bonuses and incentives depending on performance and company programs.

The role emphasizes high‑level service coordination between the company and its customers. Primary duties include order entry, inquiries, pricing, stock checks, and transportation management, along with collaboration

Competenze

• High School Diploma or GED equivalent.
• 3+ years call center or customer service experience.
• Experience in customer account management preferred.
• Textile industry knowledge preferred.

Mansioni

• Provide customer account management including order entry, inquiry, product information, order status, pricing, stock check and transportation management.
• Key in orders, process faxes and prepare reports.
• Interface with internal teams to address inquiries and order issues from entry to delivery.
• Participate in special projects and perform additional duties as required.

Conoscenze

Customer service

Call center experience

Communication

Time management

MS Word

MS Excel

Organizational skills

Detail oriented

Formazione

High School Diploma or GED

Strumenti

MS Office

Descrizione del lavoro

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal‑Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family‑friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

Dal‑Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk‑in customers, answering customer inquiries, providing samples, and completing sales transactions.

Expected base pay rates for the role will be between $42,000 and $53,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long‑term incentive packages, and other company sponsored benefit programs.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

Primary Function And Scope

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Experience And Knowledge Required

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Competencies

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem‑solving skills is required. Ability to demonstrate strong interpersonal relationship‑building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail‑oriented with the ability to multitask, manage priorities, and manage time effectively. Ability to work in a fast‑paced environment.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal‑Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

Job Type

Sales Jobs