Senior Customer Requirements Analyst with Security Clearance

Assertive Professionals; Quantico (VA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

PTO

401(k) Match 5%

Profit Sharing

Company-paid Life Insurance

Dental

Vision

STD/LTD

National medical plan with employee co

80 hours paid leave annually

11 federal holidays

Sign-on bonus or relocation assistance

Compliance bonus

Job summary

Assertive Professionals seeks a Senior Customer Requirements Analyst to support DoD/DoW operations in Quantico, VA. The role emphasizes requirements analysis, liaison with IT investments, and process improvements, with on-site government facility responsibilities.

Qualifications include an active Secret clearance, 10+ years of relevant experience, and a Bachelor’s degree or higher. Strong technical writing and knowledge of FAR/DFARS are essential.

Qualifications

• Active Secret Clearance required.
• 10 years of relevant experience in customer-facing support or requirements analysis.
• Bachelor's degree or higher (or equivalent eight years of related experience).
• Strong technical writing skills and ability to support IT/business process improvements.
• Experience with FAR/DFARS/CAS and DoD/DoW policies.
• Experience with Lean Six Sigma and SCRUM in projects.
• Knowledge of DAWIA program and procurement management and related methodologies.
• Excellent written and spoken English.

Responsibilities

• Provide requirements analysis, technical expertise, tracking, and recommendations for DoD/DoW customers.
• Coordinate as liaison for customer requirements, IT investments planning, and process reengineering.
• Provide first-tier customer support and track engagements.
• Conduct gap analysis and assess business processes and solutions.
• Support user acceptance testing, communications, and rollout activities.
• Monitor governance, security, and facility-access compliance.
• Participate in IT working groups and forums.

Skills

Active Secret Clearance

10 years of experience

Requirements analysis

Technical writing

Lean Six Sigma

SCRUM

Procurement management

Project management

English fluency

Education

Bachelor's degree or higher

Job description

New Senior Customer Requirements Analyst Remote Apply Assertive Professionals is seeking a Senior Customer Requirements Analyst supporting our DoD/DoW customer in Quantico, VA. This is an open position. This is a great opportunity to work for an employee-centric, fast-growing small business.

We offer an excellent benefits package, including PTO, 401(k) Match at 5%, Profit Sharing, Company-paid Life Insurance, Dental, Vision, STD/LTD, and two options under a national medical plan with employee contribution. This position provides 80 hours of paid leave annually, accrued throughout the year plus 11 federal holidays. Paid leave accruals vary by contract and are established based on customer requirements and the contractual level of effort. The salary range for this position is structured with this annual leave allocation incorporated into the compensation model.

Benefits and Compensation

• PTO
• 401(k) Match at 5%
• Profit Sharing
• Company-paid Life Insurance
• Dental
• Vision
• STD/LTD
• two options under a national medical plan with employee contribution
• 80 hours of paid leave annually
• 11 federal holidays
• Paid leave accruals vary by contract and are established based on customer requirements and the contractual level of effort
• Salary range for this position is structured with this annual leave allocation incorporated into the compensation model
• Salary for this position is $100,000, based on the candidate meeting or exceeding the position requirements
• Employees are eligible for a $1,200 annual corporate compliance bonus for time and attendance compliance
• Candidates are eligible for either a $2,000 sign-on bonus or up to $2,000 in relocation cost reimbursement
• Additional PTO may be given for excused government absences

Responsibilities

• The Senior Customer Requirements Analyst will support DCSA Enterprise Operations/Customer Support by providing requirements analysis, technical expertise, tracking, and recommendations
• The position will serve as a liaison for customer requirements, business process reengineering, IT capability requests, system requirements specifications and analysis, and initial planning activities for IT investments
• Provide first-tier customer support
• Track customer engagements
• Conduct gap analysis
• Analyze business processes and solution alternatives
• Collect and report customer feedback
• Participate in IT working groups and technical forums
• Support user journey and engagement analysis
• Coordinate application and infrastructure efforts
• Support User Acceptance Testing
• Support communications, training and rollout activities
• Support governance activities
• Monitor user-experience and service-delivery metrics

Required Experience and Qualifications

• Active Secret Clearance
• 10 years of relevant experience
• A Bachelor's degree or higher; OR A minimum of eight (8) years of experience in customer-facing support, requirements analysis, or operational analysis
• Demonstrated technical writing skills and experience supporting business or IT process improvement
• Must possess competencies in technical writing, business strategy, Lean Six Sigma/SCRUM team leadership and/or DAWIA Program and Procurement Management, Project Management and/or Procurement methodologies
• Working knowledge of applying Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), Cost Accounting Standards (CAS) and other applicable Federal Regulations and DoD/DoW policies
• Must be able to read, write, and speak English fluently

Onsite Position Requirements

• This position requires regular onsite work at a government/customer facility
• The employee must be able, with or without reasonable accommodation, to access and work from the designated customer facility for the required work schedule
• Perform the essential duties of the position using government/customer-furnished computers, systems, equipment, and approved peripherals
• Access, review, enter, and communicate information through required customer systems and applications
• Comply with all customer security, technology, facility-access, and equipment-use requirements
• Because work is performed in a government/customer-controlled environment, the availability of accommodations involving customer facilities, systems, equipment, software, or technology may be limited to those authorized and available within that environment
• Assertive Professionals considers reasonable accommodations for qualified individuals in accordance with applicable law