Patient Care Relations Liaison

Accendra Health, Inc.; Springfield (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Job summary

Accendra Health, Inc. is seeking a Customer Relation Liaison in Springfield, MA to maintain relationships with current accounts and serve as the primary point of contact.

The role supports order processing, documentation, and patient coordination, with an emphasis on timely issue resolution and clear communication. The anticipated hourly salary range is $24.00–$27.00, and compensation may vary based on experience, skills, education and location.

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Ability to handle customer needs and complaints in a timely manner.
• Strong communication skills and basic computer literacy.

Responsibilities

• Acts as a single point of contact for a specific account.
• Handles customer needs and complaints in a timely manner.
• Consult with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversee transactions from a specific account, including referrals.
• Obtain documentation for orders to be entered into the system.
• Contact patients to confirm orders and communicate financial obligations.
• Assess patient needs and promotes company products/services at office visits.
• Resolve issues by identifying problems and coordinating solutions.

Skills

Business Acumen

Problem Solving

Communication Proficiency

Credibility

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health, Inc. is seeking a Customer Relation Liaison in Springfield, MA to maintain relationships with current accounts and serve as the primary point of contact.

The role supports order processing, documentation, and patient coordination, with an emphasis on timely issue resolution and clear communication. The anticipated hourly salary range is $24.00–$27.00, and compensation may vary based on experience, skills, education and location.