CUST RELATIONSHIP LIAISON SUPERVISOR

Apria Healthcare LLC; Colorado Springs (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a supervisory leader to manage CRLs, oversee order processing and portal monitoring, and drive revenue growth through quality customer service. You will mentor staff, set clear goals, and ensure regulatory compliance while maintaining a safe work environment.

The role requires five years of related experience in operations or sales, with a preference for a Bachelor's degree. The position is on-site with occasional travel.

Qualifications

• Effective mentoring of subordinate staff.
• Motivate and manage others with a positive outlook and forward thinking.
• Strong problem-solving skills.
• Time management skills.
• Change management skills.
• Behavioral interviewing.
• Ability to adjust quickly to business requirements.
• Results driven.
• Ability to communicate effectively in person, on the phone and electronically.

Responsibilities

• Collaborate to achieve key focus product starts budget by supervising a team of CRLs who process orders and monitor ordering portals.
• Utilizes technology and tools to support revenue growth through exceptional customer service and portal order completion.
• Staff a team of customer service liaisons that provide exceptional service through order processing and portal monitoring.
• Monitor productivity through KPIs and implement corrective measures.
• Support regional revenue growth by ensuring timely order processing and fulfillment per company standards.
• Promote staff compliance with regulatory requirements.
• Create an inspiring team atmosphere with open communication.
• Set clear, concise team goals and motivate members to perform at their best.
• Lead by example with direction and candid feedback.
• Provide a safe and healthful work environment.
• Perform other duties as required.

Skills

Mentoring

Motivate others

Problem solving

Time management

Change management

Behavioral interviewing

Communication

Adaptability

Education

High School Diploma/GED

Bachelor's Degree

Tools

Microsoft Office

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

Job Description

• Collaborate to achieve key focus product starts budget by supervising a team of CRLs who process orders and monitor ordering portals.
• Utilizes technology and tools to their fullest capabilities to support and drive revenue growth through exceptional customer service levels and ensuring all portal orders are completed within referral and company expectations.
• Staff a team of customer service liaison’s that provide exception customer service through order processing and portal monitoring.
• Monitors productivity through key performance indicators and is responsible for implementing corrective measures.
• Supports regional revenue growth objectives by ensuring timely and accurate order processing and fulfillment in accordance with company standards.
• Promotes staff compliance with all applicable regulatory requirements.
• Create an inspiring team atmosphere with open communication.
• Set clear, concise, and attainable team goals.
• Motivate team members to be fully engaged and perform at their fullest potential.
• Lead by example with clear direction and candid feedback.
• Responsible for providing a safe and healthful work environment.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• Responsible for hiring, coaching, developing, and performance management of subordinate staff.
• Responsible for retention of customer relationship liaison’s personnel through on-boarding, coaching, mentoring, and development.

Education Required: High School Diploma/GED

Education Preferred: Bachelor's Degree

Required Years/Type of Experience: High School Diploma or GED required. At least five years of related industry experience in operations or sales experience or a bachelor’s degree

SKILLS, KNOWLEDGE AND ABILITIES

• Effective mentoring of subordinate staff
• Must possess a keen ability to motivate and manage others with a positive mental outlook and forward thinking
• Strong problem-solving skills
• Time management skills
• Change management skills
• Behavioral interviewing
• Ability to adjust quickly to business requirements
• Results driven
• Ability to communicate effectively in person, on the phone and electronically

Preferred Qualifications: College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data is preferred.

Technical / Job Knowledge: Knowledge of how to submit payor authorizations, use of payor portals and EMR systems is preferred

Computer / Systems Skills: Proficient in Microsoft Office Suite and Basic printing/faxing/scanning

The anticipated base salary range for this position is $50,000 - 60,000 USD a year.

The actual compensation offered may vary based on job related factors such as experience, skills, education, and location.

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.

May require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.

Maximum lifting requirement (if applicable): N/A

WORK ENVIRONMENT & TRAVEL

Remote Setting Travel: Occasional

Percentage (if applicable): 5 %

Additional Work Environment Details (if applicable): The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations.

The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.