Senior Customer Quality Leader - Semiconductors

SiTime Corp.; Santa Clara (CA); On-site; USD 148,000 - 204,000; Full time

Benefits offered by this job

Equity grants

Quarterly bonus

401k plan

Health benefits

Job summary

SiTime is seeking a senior quality/reliability liaison to own customer interactions and lead investigations into quality issues for SiTime products. You will coordinate with internal teams to implement corrective actions and communicate outcomes to customers.

The role emphasizes that not all requirements must be met to be considered eligible. Responsibilities include coordinating investigations with FA/PE teams, aligning with engineering for global consistency, reviewing necessary documentation

Qualifications

• Minimum BS degree in engineering, business, quality, or related disciplines.
• Background in semiconductor manufacturing processes (wafer fab, package assembly, test) is required.
• Minimum of 10 years of experience in customer, manufacturing, or supplier quality role in semiconductor area.
• Knowledge of CMOS and MEMS devices is a plus.
• Proficiency with structured problem-solving methodologies (8D, fishbone, 5-Why, Is/Is-Not, etc.).
• Competent in quality tools and process/production control methods (APQP, Control Plans, FMEA, GD&T, MSA, PPAP, SPC).

Responsibilities

• Coordinate investigations of customer complaints with local FA/PE teams and communicate outcomes to customers.
• Partner with engineering and FA teams during quality issues to ensure global alignment and manage customer relationships.
• Review and submit customer documentation such as product qualification and reliability reports, 8D and PPAP as required.
• Coordinate and participate in customer quality activities like RFI and audits.
• Accountable for PPAP preparation, successful PPAP outcome and customer approval.
• Proactively visit customers and their factory sites as needed.
• Drive cross-functional initiatives to address customer issues and improve customer score-cards.

Skills

Self-motivation

Active learning

Cross-functional collaboration

Organizational skills

Attention to detail

Education

BS degree in engineering/quality/business

Tools

APQP

Control Plans

FMEA

GD&T

MSA

PPAP

SPC

Job description

SiTime is seeking a senior quality/reliability liaison to own customer interactions and lead investigations into quality issues for SiTime products. You will coordinate with internal teams to implement corrective actions and communicate outcomes to customers.

The role emphasizes that not all requirements must be met to be considered eligible. Responsibilities include coordinating investigations with FA/PE teams, aligning with engineering for global consistency, reviewing necessary documentation