Senior CQE Lead – Customer Quality & Reliability (Semiconductors)

Samsung Semiconductor; Austin (TX); On-site; USD 131,000 - 175,000; Full time

Benefits offered by this job

MedicalDentalVision insurance

Life insurance & 401(k) matching

Onsite amenities

Parental leave

Paid time off & holidays

Wellness program

Job summary

Samsung Austin Semiconductor is seeking a Staff CQE to own customer quality and reliability engineering for Tier-1 customers in Austin, TX. You will lead internal teams and communicate directly with customers to provide timely updates and reports.

You will drive root cause analysis using 8D/CAR methodology, collaborating with SAS and Samsung HQ, and craft corrective and preventive actions while coordinating customer audits and continuous improvement initiatives.

Qualifications

• BS or MS degree in electrical engineering, quality, or related technical discipline with 9+ years of experience in semiconductor manufacturing or quality/reliability work.
• Ph.D. Electrical Engineering or Physical Sciences preferred.
• Prior Foundry Customer Quality and Reliability Engineer experience preferred.

Responsibilities

• Resides in Samsung Austin Semiconductor Austin office to manage customer quality work for Tier-1 customers.
• Participate and lead conference calls and F2F meetings with customers weekly and monthly, and track customer quality metrics with regular reporting to customers.
• Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.
• Work cross functionally with various internal organizations from SAS and Samsung HQ in Korea to drive root cause and preventive action using 8D/CAR methodology.
• Manage quality perception with key customers as well as internal teams.
• Craft customer presentations on defining root cause and corrective actions as well as preventive actions.
• Coordinate and join customer audits if needed.
• Cooperate to build next-generation customer support tool.

Education

Bachelor's or MS degree in electrical engineering, quality, or related technical discipline

Ph.D. Electrical Engineering or Physical Sciences preferred

Job description

Samsung Austin Semiconductor is seeking a Staff CQE to own customer quality and reliability engineering for Tier-1 customers in Austin, TX. You will lead internal teams and communicate directly with customers to provide timely updates and reports.

You will drive root cause analysis using 8D/CAR methodology, collaborating with SAS and Samsung HQ, and craft corrective and preventive actions while coordinating customer audits and continuous improvement initiatives.