Principal Engineer, Customer Quality

SiTime Corp.; Santa Clara (CA); On-site; USD 148,000 - 204,000; Full time

Benefits offered by this job

Equity grants

Quarterly bonus

401k plan

Health benefits

Job summary

SiTime is seeking a senior quality/reliability liaison to own customer interactions and lead investigations into quality issues for SiTime products. You will coordinate with internal teams to implement corrective actions and communicate outcomes to customers.

The role emphasizes that not all requirements must be met to be considered eligible. Responsibilities include coordinating investigations with FA/PE teams, aligning with engineering for global consistency, reviewing necessary documentation

Qualifications

• Minimum BS degree in engineering, business, quality, or related disciplines.
• Background in semiconductor manufacturing processes (wafer fab, package assembly, test) is required.
• Minimum of 10 years of experience in customer, manufacturing, or supplier quality role in semiconductor area.
• Knowledge of CMOS and MEMS devices is a plus.
• Proficiency with structured problem-solving methodologies (8D, fishbone, 5-Why, Is/Is-Not, etc.).
• Competent in quality tools and process/production control methods (APQP, Control Plans, FMEA, GD&T, MSA, PPAP, SPC).

Responsibilities

• Coordinate investigations of customer complaints with local FA/PE teams and communicate outcomes to customers.
• Partner with engineering and FA teams during quality issues to ensure global alignment and manage customer relationships.
• Review and submit customer documentation such as product qualification and reliability reports, 8D and PPAP as required.
• Coordinate and participate in customer quality activities like RFI and audits.
• Accountable for PPAP preparation, successful PPAP outcome and customer approval.
• Proactively visit customers and their factory sites as needed.
• Drive cross-functional initiatives to address customer issues and improve customer score-cards.

Skills

Self-motivation

Active learning

Cross-functional collaboration

Organizational skills

Attention to detail

Education

BS degree in engineering/quality/business

Tools

APQP

Control Plans

FMEA

GD&T

MSA

PPAP

SPC

Job description

About SiTime

SiTime is the Precision Timing company. Timing is the heartbeat of all electronics, ensuring performance, resilience and scalability. For decades, quartz devices, non-silicon technology, have kept systems in sync, but they struggle in harsher, more demanding environments. MEMS-based Precision Timing delivers greater accuracy, smaller size and resilience. Today, MEMS timing powers over 400 applications, including high-growth ones in AI datacenters, automated driving, industrial and humanoid robots, wearables and IoT. Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power, and better reliability. With more than 4 billion devices shipped, SiTime is changing the timing industry. For more information, visit: www.sitime.com.

Job Summary

Owns driving customer interactions and acts as the primary liaison to SiTime’s customers on quality and reliability topics regarding our products and services. Responsible for investigating and resolving quality issues, while communicating with customers and coordinating with internal teams to implement corrective actions.It is not necessary to meet all job requirements to be a qualified candidate for the position.

Responsibilities

• Accountable for coordinating the investigation of customer complaints in partnership with local FA/PE teams and responsible to communicate outcome to the customer including claim management
• Partner with engineering and FA teams during quality issues to ensure internal global alignment and manages the relationship with the customer
• Reviews and submits customer requested documentation such as product qualification and reliability report, 8D and FA reports etc.
• Coordinates and actively participates in customer quality related activities, such as RFI and/or audits
• Accountable for PPAP preparation, successful PPAP outcome and customer approval
• Proactively visits the customer and their factory site as needed or requested
• Drive cross-functional initiatives to address customer issues resulting in demonstrable customer score-card improvement.

Qualifications & Requirements (Education Must Be Included)

• Minimum BS degree in engineering, business, quality, or related l disciplines.
• Background in semiconductor manufacturing processes (Ex: Wafer fab, Package assembly, Test) is required.
• Minimum of 10 years of experience in customer, manufacturing, or supplier quality role in semiconductor area.
• Knowledge of CMOS and MEMS (Micro Electro-Mechanical Systems) devices is a plus.
• Excellent proficiency with structured problem-solving methodologies (Ex: 8D problem solving, Fish bone analysis, 5-Why, Is/Is-Not analysis, etc.).
• Competent in quality tools and process/production control methods such as: APQP, Control Plans, FMEA, GD&T, MSA, PPAP, SPC etc.

Desired Characteristics & Attributes

• Excellent self-motivation and drive to make an impact.
• Desire to actively learn.
• Ability to manage and collaborate with a variety of cross-functional team members.
• Excellent organizational and follow-up behavior along with written, verbal and presentation skills
• Strong attention to detail, project management and organization skills, and ability to manage multiple projects at the same time in a fast-paced environment with minimal supervision.

Compensation

At SiTime, we believe great work deserves great rewards. We offer a comprehensive and highly competitive compensation package designed to attract top talent. The final offer is determined by factors such as location, experience, education, and training.

In addition to base salary, this role is eligible for a quarterly bonus tied to the achievement of innovation goals—reflecting our commitment to recognizing meaningful impact. We also offer equity grants, providing a meaningful opportunity to share in the company’s future growth and success.

Benefits offered

401k plan, health and wellness that includes medical, dental, vision, life, parental leave, legal services, and time off plans.

SiTime is an Equal Opportunity Employer. We treat each person fairly and we do not tolerate discrimination or harassment against anyone on the basis of any protected characteristics, including race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, pregnancy, political affiliation, protected veteran status, protected genetic information, or marital status or other characteristics protected by law. SiTime participates in the E-Verify program.

Learn More about SiTime:

Review the Get to Know SiTime section of our career page to explore our culture, values, and what makes us unique.

• Innovation on Top – Philosophies of Innovation with Rajesh Vashist
• Fabrication Knowledge – An Interview with Rajesh Vashist
• SiTime Corporation – YouTube

Pay Range

$148,320—$203,940 USD