Principal Engineer, Customer Quality California, Santa Clara

SiTime Corp.; Santa Clara (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

SiTime Corp. in Santa Clara is seeking a senior Quality/Customer Quality liaison responsible for investigating and resolving product quality issues, coordinating with engineering and FA teams, and communicating outcomes to customers.

The role requires a BS in engineering or related field, 10+ years in semiconductor quality, and proficiency with 8D, PPAP, FMEA, GD&T, and related tools; the candidate will drive corrective actions and PPAP success while ensuring strong customer relations.

Qualifications

• BS degree in engineering, business, quality or related disciplines.
• 10+ years in customer, manufacturing or supplier quality in semiconductors.
• CMOS/MEMS knowledge is a plus.
• Proficient with 8D, fishbone, 5-Why, Is/Is-Not analyses.
• Experience with APQP, Control Plans, FMEA, GD&T, MSA, PPAP, SPC.

Responsibilities

• Coordinate investigation of customer complaints with local FA/PE teams and report outcomes.
• Partner with engineering and FA to align with customers on quality issues.
• Review and submit customer documentation: qualification and reliability reports, 8D, FA.
• Coordinate customer quality activities, including RFIs and audits.
• Lead PPAP preparation, ensure successful PPAP and customer approval.
• Proactively visit customers and their factories as needed.
• Drive cross-functional initiatives to improve customer score-cards.

Skills

Structured problem-solving

Customer liaison

Quality mindset

Education

BS degree in engineering, business, quality, or related disciplines

Tools

APQP

Control Plans

FMEA

GD&T

MSA

PPAP

SPC

Job description

Timing is the heartbeat of all electronics, ensuring performance, resilience and scalability. For decades, quartz devices, non-silicon technology, have kept systems in sync, but they struggle in harsher, more demanding environments. MEMS-based Precision Timing delivers greater accuracy, smaller size and resilience. Today, MEMS timing powers over 400 applications, including high-growth ones in AI datacenters, automated driving, industrial and humanoid robots, wearables and IoT.

Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power, and better reliability. With more than 4 billion devices shipped, SiTime is changing the timing industry. For more information, visit: www.sitime.com .

Job Summary

Owns driving customer interactions and acts as the primary liaison to SiTime’s customers on quality and reliability topics regarding our products and services. Responsible for investigating and resolving quality issues, while communicating with customers and coordinating with internal teams to implement corrective actions.It is not necessary to meet all job requirements to be a qualified candidate for the position.

Responsibilities:

• Accountable for coordinating the investigation of customer complaints in partnership with local FA/PE teams and responsible to communicate outcome to the customer including claim management
• Partner with engineering and FA teams during quality issues to ensure internal global alignment and manages the relationship with the customer
• Reviews and submits customer requested documentation such as product qualification and reliability report, 8D and FA reports etc.
• Coordinates and actively participates in customer quality related activities, such as RFI and/or audits
• Accountable for PPAP preparation, successful PPAP outcome and customer approval
• Proactively visits the customer and their factory site as needed or requested
• Drive cross-functional initiatives to address customer issues resulting in demonstrable customer score-card improvement.

Qualifications & Requirements (Education must be included):

• Minimum BS degree in engineering, business, quality, or related l disciplines.
• Background in semiconductor manufacturing processes (Ex: Wafer fab, Package assembly, Test) is required.
• Minimum of 10 years of experience in customer, manufacturing, or supplier quality role in semiconductor area.
• Knowledge of CMOS and MEMS (Micro Electro-Mechanical Systems) devices is a plus.
• Excellent proficiency with structured problem-solving methodologies (Ex: 8D problem solving, Fish bone analysis, 5-Why, Is/Is-Not analysis, etc.).
• Competent in quality tools and process/production control methods such as: APQP, Control Plans, FMEA, GD&T, MSA, PPAP, SPC etc.

Desired Characteristics & Attributes:

• Excellent self-motivation and drive to make an impact.
• Desire to actively learn.
• Ability to manage and collaborate with a variety of cross-functional team members.
• Excellent organizational and follow-up behavior along with written, verbal and presentation skills
• Strong attention to detail, project management and organization skills, and ability to manage multiple projects at the same time in a fast-paced environment with minimal supervision.

Compensation:

At SiTime, we believe great work deserves great rewards. We offer a comprehensive and highly competitive compensation package designed to attract top talent. The final offer is determined by factors such as location, experience, education, and training.

In addition to base salary, this role is eligible for a quarterly bonus tied to the achievement of innovation goals—reflecting our commitment to recognizing meaningful impact. We also offer equity grants, providing a meaningful opportunity to share in the company’s future growth and success.

Benefits offered: 401k plan, health and wellness that includes medical, dental, vision, life, parental leave, legal services, and time off plans.

SiTime is an Equal Opportunity Employer . We treat each person fairly and we do not tolerate discrimination or harassment against anyone on the basis of any protected characteristics, including race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, pregnancy, political affiliation, protected veteran status, protected genetic information, or marital status or other characteristics protected by law.SiTime participates in the E-Verify program.

Learn More about SiTime:Review the Get to Know SiTime section of our career page to explore our culture, values, and what makes us unique.