Senior Customer Program Manager

Analog Group; San Jose (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Analog Group is seeking a Customer Program Manager to lead strategic programs for key customer accounts. You will connect customer priorities with business objectives and guide global cross-functional teams from planning through delivery while strengthening trusted customer relationships.

Based in San Jose, CA and Austin, TX, the role requires executive communication, strong semiconductor knowledge, and a track record of delivering complex programs across Sales, Engineering and Operations.

Qualifications

• Bachelor’s or Master’s degree in Electrical Engineering, Microelectronics, Semiconductor Technology, or related field.
• 10+ years in semiconductor industry with leadership of complex customer-facing programs and global cross-functional teams.
• Strong understanding of customer requirements, product architectures, and development challenges.
• Executive-level communication and presentation skills for diverse audiences.
• Ability to influence without formal authority and guide decisions across stakeholders.

Responsibilities

• Lead strategic customer programs spanning product design-in, qualification, demand management, and future opportunities.
• Own end-to-end program lifecycle: planning, execution, risk management, issue resolution, reporting, closure.
• Align global cross-functional teams across Sales, Engineering, Operations, Product, Marketing, Manufacturing and Quality.
• Manage customer escalations via timely decisions, clear ownership, and action plans.
• Build trusted relationships by understanding business priorities, market trends, and technical challenges.
• Translate data into concise insights, risks, opportunities, and recommendations for senior stakeholders.
• Drive results by fostering alignment, accountability, collaboration, and customer focus across a matrixed org.

Skills

Executive communication

Cross-functional leadership

Strategic programs management

Customer relationship management

Data-driven decision making

Education

Bachelor’s or Master’s in Electrical Engineering / Microelectronics

Tools

PMP/IPMA certification

Job description

As a Customer Program Manager, you will lead strategic programs for key customer accounts and connect customer priorities with business objectives. You will guide global, cross-functional teams from planning through delivery while strengthening trusted customer relationships

San Jose, CA / Austin, TX

• Lead strategic customer programs across product design-in, qualification, demand management, product quality, and future opportunities
• Own the end-to-end program lifecycle including planning, execution, risk management, issue resolution, reporting, and closure
• Align global cross-functional teams across Sales, Engineering, Operations, Product Management, Marketing, Manufacturing, and Quality
• Manage customer escalations and crises by coordinating timely decisions, clear ownership, and actions that reduce business impact
• Build trusted customer relationships through a strong understanding of business priorities, market trends, technical challenges, and competitive dynamics
• Translate complex data into action by providing concise insights, business risks, strategic opportunities, and recommendations to senior stakeholders
• Drive results through influence by creating alignment, accountability, collaboration, and customer focus across a matrixed organization

Your Profile

You combine customer focus with sound judgment and clear executive communication. You respond effectively to changing priorities, manage competing objectives, challenge the status quo thoughtfully, and build collaboration across diverse teams

• Bachelor’s or Master’s degree in Electrical Engineering, Microelectronics, Semiconductor Technology, or a related technical field
• 10 or more years of semiconductor industry experience, including leadership of complex customer-facing programs and global cross-functional teams
• Strong semiconductor knowledge with the ability to understand customer requirements, product architectures, development challenges, and solution value
• Strong program management skills in planning, prioritization, risk management, issue resolution, and delivery
• Executive-level communication and presentation skills, with the ability to adapt messages for technical, business, and senior leadership audiences
• Demonstrated success building customer partnerships, influencing without formal authority, analyzing complex data, and guiding decisions across diverse stakeholder groups
• Nice-to-have: Knowledge of power semiconductors, a PMP, IPMA, or equivalent project management certification, and experience mentoring or coaching others