Senior Customer Success Manager - Semiconductor Industry

NextPhase.ai; San Jose (CA); On-site; USD 120,000 - 145,000; Full time

Job summary

A technology firm in San Jose is seeking a Senior Customer Success Manager for the semiconductor industry. This role involves building and maintaining customer relationships, developing sales strategies, and driving market share growth. Candidates should have a business degree and a strong sales background, ideally with experience in the semiconductor sector.

Qualifications

• Strong background in sales.
• Experience with planning and implementing sales strategy.
• Familiarity with semiconductor products and industry trends.
• Proven experience in customer relationship management.
• Knowledge of market research.

Responsibilities

• Responsible for relationship building and revenue growth with key customers.
• Develop and implement sales strategies.
• Cultivate effective business relationships with clients.
• Manage key accounts and achieve revenue targets.

Skills

Excellent written and verbal communication skills

Ability to organize, prioritize and plan

Problem analysis and problem-solving

Team building / team leadership

Persuasiveness in speaking and writing

Adaptability to changing customer situations

Clear and compelling communication

Active listening

Customer service focus

Experience as an Account Manager

Education

Business degree or related discipline

Job description

Overview

Senior Customer Success Manager - Semiconductor Industry

Base pay range: $120,000.00/yr - $145,000.00/yr

Location: San Jose, CA

Job Description: Senior Customer Success Manager – Semiconductor Industry

Responsibilities

• Responsible relationship building, revenue & market share growth with key customers.
• Developing and implementing sales strategies.
• Cultivate effective business relationships with clients in key accounts.
• Understanding market trends, managing key accounts and achieving revenue targets.
• Customer Service: meaningful discovery questions, building rapport with customers, learning about customers, understanding pain points, and establishing meaningful relationships.
• Responds thoughtfully and adapts sales approach accordingly.

Qualifications

• Business degree or related discipline.
• Strong background in sales.
• Experience with planning and implementing sales strategy.
• Familiarity with semiconductor products, industry trends and a proven track record of meeting or exceeding sales targets.
• Proven experience in customer relationship management.
• Knowledge of market research.

Key Competencies and Skills

• Excellent written and verbal communication skills.
• Ability to organize, prioritize and plan.
• Problem analysis and problem-solving.
• Team building / team leadership.
• Persuasiveness in speaking and writing.
• Adaptability to changing customer situations.
• Clear and compelling communication; capable of captivating presentations and strong written/verbal skills.
• Active listening to uncover pain points, preferences and objections; respond thoughtfully and adapt sales approach accordingly.
• Customer service: meaningful discovery questions, building rapport, understanding pain points and establishing relationships.
• Experience as an Account Manager handling semiconductor customers; experience with semiconductor suppliers and/or Fab customers.
• Positive attitude, energy, work ethic, relationship-building focus, resilience, and competitiveness.

Legal and eligibility

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship or employment visas currently.

NextPhase.ai is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Customer Service
• Industries: IT Services and IT Consulting, Robotics Engineering, and Semiconductor Manufacturing