Senior Customer Production Liaison – Semiconductor ATE

Teradyne; Chandler (AZ); On-site; USD 111,000 - 177,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition assistance

Paid vacation & holidays

Job summary

Teradyne in Chandler, AZ, is seeking a Global Customer Services Specialist to own production success for strategic semiconductor test accounts. You will move GCS from reactive support to proactive partnership by identifying risks early and driving resolution across Field Service, PSG, Engineering, and Repair Operations.

Working with Sales and customer operations managers, you will set account strategy, run reviews, manage escalations, and maintain visibility of production health through plans,

Qualifications

• Bachelor's or Master's degree in Electrical Engineering, Electronics Engineering, or a related technical field.
• Ten+ years in a production support environment supporting automated test equipment (ATE) or semiconductor manufacturing; track record of outstanding performance.
• Hands-on ATE troubleshooting experience including test program debug and correlation, loadboard-level isolation, and handler or prober interface issues.
• Proven ability to coordinate cross-functional teams and influence senior stakeholders without direct authority.
• Strong communication and problem-solving skills; experience preparing customer presentations and operational reviews; proficiency with Microsoft Office and Teams.
• Ability to travel, including extended periods, to support customer sites and ramps.

Responsibilities

• Own the account support strategy with Sales and build trusted relationships with customer operations and management teams.
• Prepare for and lead account reviews, operational and executive topics, and communications.
• Track production health, risks, and escalations through plans, registers, and scorecards; ensure commitments are met.
• Triage urgent production issues via escalation triggers; coordinate with Field Service, Repair, Parts Operations, and support teams.
• Own platform escalations and reliability projects with PSG, Engineering, and the factory to drive root causes and target dates.

Skills

ATE troubleshooting

Cross-functional coordination

Strong communication

MS Office/Teams

Travel readiness

Education

Bachelor's or Master's in Electrical/Electronics Engineering

Tools

Power BI

MS Office

Teams

Job description

Teradyne in Chandler, AZ, is seeking a Global Customer Services Specialist to own production success for strategic semiconductor test accounts. You will move GCS from reactive support to proactive partnership by identifying risks early and driving resolution across Field Service, PSG, Engineering, and Repair Operations.

Working with Sales and customer operations managers, you will set account strategy, run reviews, manage escalations, and maintain visibility of production health through plans,