Senior Global Customer Production & Account Specialist

Teradyne Inc.; San Jose (CA); On-site; USD 122,000 - 195,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Paid vacation & holidays

Job summary

Teradyne, a global leader in test and automation, seeks a Customer Account Support Specialist to drive production partnerships and proactive issue resolution for strategic semiconductor accounts.

You will align with Sales, Operations, PSG, and Engineering to shape account plans, review performance, and resolve complex production challenges, leveraging ATE expertise and cross‑functional leadership.

Qualifications

• Bachelor's or Master's degree in Electrical Engineering, Electronics Engineering, or a related technical field.
• Ten or more years in a production support environment supporting automated test equipment (ATE) or semiconductor manufacturing, with a record of outstanding performance.
• Hands‑on ATE troubleshooting experience, including test program debug and correlation, loadboard-level isolation, and handler or prober interface issues.
• Proven ability to coordinate cross‑functional teams and influence senior customer, supplier, and Sales stakeholders without direct authority.
• Strong communication and structured problem‑solving skills; experience preparing customer presentations and operational reviews; proficiency with Microsoft Office and Teams.
• Ability to travel, including extended periods, to support customer sites and ramps.

Responsibilities

• Own the account support strategy with Sales, and build trusted, collaborative relationships with customer operations and management teams.
• Prepare for and spearhead account reviews, operational and executive council topics, and executive communications.
• Keep production health, risks, and escalations visible through account plans, risk registers, and scorecards, and track customer commitments to closure with named owners and dates.
• Triage urgent production issues using defined escalation triggers, and use forecasts to prepare Field Service, Repair, Parts Operations, and support teams ahead of ramps.
• Own platform escalations and reliability projects with PSG, Engineering, and the factory to drive root cause, owners, and target dates, applying hands‑on ATE knowledge.
• Collaborate with field engineers and customers as a local expert, coach less experienced engineers, and coordinate cross‑functional improvement teams.

Skills

ATE troubleshooting

Cross-functional coordination

Communication skills

Problem solving

Travel flexibility

Education

Bachelor's or Master's in Electrical/Electronics

10+ years in production support for ATE

Tools

Microsoft Office

Microsoft Teams

ServiceNow

Salesforce

Power BI

Job description

Teradyne, a global leader in test and automation, seeks a Customer Account Support Specialist to drive production partnerships and proactive issue resolution for strategic semiconductor accounts.

You will align with Sales, Operations, PSG, and Engineering to shape account plans, review performance, and resolve complex production challenges, leveraging ATE expertise and cross‑functional leadership.