Senior ATE Production & Customer Account Lead

Teradyne; Austin (TX); On-site; USD 111,000 - 177,000; Full time

Job summary

Teradyne in Austin, TX, is seeking a Global Customer Services Specialist to own production success for strategic semiconductor test accounts. You’ll collaborate with Sales, PSG, Engineering, and Field Service to move from reactive support to proactive partnerships, driving risk management, reviews, and timely issue resolution.

You will set account strategy with Sales, lead executive reviews, track production health and commitments, and coordinate with cross-functional teams to ensure on-time

Qualifications

• Bachelor's or Master's degree in Electrical Engineering or a related technical field.
• Ten or more years in a production support environment supporting automated test equipment (ATE) or semiconductor manufacturing, with a record of outstanding performance.
• Hands-on ATE troubleshooting experience, including test program debug and correlation, loadboard-level isolation, and handler or prober interface issues.
• Proven ability to coordinate cross-functional teams and influence senior customer, supplier, and Sales stakeholders without direct authority.
• Strong communication and structured problem-solving skills; experience preparing customer presentations and operational reviews; proficiency with Microsoft Office and Teams.

Responsibilities

• Own the account support strategy with Sales, and build trusted, collaborative relationships with customer operations and management teams.
• Prepare for and spearhead account reviews, operational and executive council topics, and executive communications.
• Keep production health, risks, and escalations visible through account plans, risk registers, and scorecards, and track customer commitments to closure with named owners and dates.
• Triage urgent production issues using defined escalation triggers, and use forecasts to prepare Field Service, Repair, Parts Operations, and support teams ahead of ramps.
• Own platform escalations and reliability projects with PSG, Engineering, and the factory to drive root cause, owners, and target dates.
• Collaborate with field engineers and customers as a local expert, coach less experienced engineers, and coordinate cross-functional improvement teams.

Skills

Cross-functional coordination

Executive communications

Problem-solving

Team leadership

Education

Bachelor's degree in Electrical Engineering

Master's degree in Electrical Engineering

Tools

Microsoft Office

Salesforce

Power BI

Job description

Teradyne in Austin, TX, is seeking a Global Customer Services Specialist to own production success for strategic semiconductor test accounts. You’ll collaborate with Sales, PSG, Engineering, and Field Service to move from reactive support to proactive partnerships, driving risk management, reviews, and timely issue resolution.

You will set account strategy with Sales, lead executive reviews, track production health and commitments, and coordinate with cross-functional teams to ensure on-time