Senior Customer Operations Leader | Union Environment | Hybrid

PSEG.com; The Ironbound (NJ); Hybride; USD 94 000 - 148 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental and vision

401(k) match

Paid time off

Résumé du poste

PSEG is seeking a Sr. Customer Operations Supervisor in New Jersey to lead and develop union-represented staff in a fast-paced utility customer service setting.

The role emphasizes safety, operational excellence, employee performance, and customer satisfaction, with responsibilities spanning daily workforce management and policy compliance. The position requires strong leadership, analytical, and communication skills to coach employees, resolve issues, and drive continuous improvement while

Qualifications

• BA/BS degree preferably in Business with 5+ years of supervisory experience
• Experience leading union-represented staff
• Ability to coach high-performing teams and manage competing priorities
• Strong analytical, communication, and problem-solving skills
• Proficient in Microsoft Excel, SAP and related tools

Responsabilités

• Direct supervision of associates in a union environment, focusing on performance development.
• Monitor and analyze individual performance to meet scorecard targets.
• Set team priorities for effective workload management.
• Motivate and develop personnel toward high performance and quality.
• Resolve employee relations matters in compliance with policies and labor agreements.
• Plan and coordinate a diversified workforce to ensure safe, efficient work.
• Lead team meetings and organize projects to improve operations.
• Analyze data to assess performance and adjust procedures as needed.
• Maintain staffing levels to meet business needs.
• Foster safe work behaviors and strong communication within the team.

Connaissances

Leadership

Union supervision

Coaching

Data analysis

Communication

Excel

SAP

Safety

Formation

BA/BS degree

Outils

Microsoft Excel

PowerPoint

Outlook

SAP

CCS

UWUA Bargaining Agreement

Description du poste

PSEG is seeking a Sr. Customer Operations Supervisor in New Jersey to lead and develop union-represented staff in a fast-paced utility customer service setting.

The role emphasizes safety, operational excellence, employee performance, and customer satisfaction, with responsibilities spanning daily workforce management and policy compliance. The position requires strong leadership, analytical, and communication skills to coach employees, resolve issues, and drive continuous improvement while