Customer Operations Leader (Hybrid)

PSEG; Newark (NJ); Hybride; USD 94 000 - 148 000; Plein temps

Avantages offerts par ce poste

Benefits from day one

401(k) with company match

Life insurance

Tuition reimbursement

Generous paid time off

Résumé du poste

PSEG requires a Sr. Customer Operations Supervisor to lead and develop union-represented agents in a fast-paced utility setting, focusing on safety, performance, and customer satisfaction. The role oversees daily activities, analyzes metrics, and ensures compliance with labor agreements and policies.

Strong leadership, communication, and problem-solving abilities are essential. The position supports a hybrid work model with on-site and remote coordination, offering stable benefits and

Qualifications

• BA/BS degree preferred with 5+ years of work experience
• In lieu of a degree, at least 10 years of work experience or meter reading operations
• Proven leadership of bargaining unit employees
• Strong ability to lead, develop and motivate teams honestly and inclusively
• Experience managing multiple priorities under deadlines
• Strong verbal and written communication skills; interacts well with management and customers
• Proficient with Microsoft Excel, Outlook, PowerPoint and Word; knowledge of SAP and CCS

Responsabilités

• Direct supervision of unionized associates.
• Monitor daily performance to meet scorecard targets.
• Set team workload priorities.
• Coach staff to high performance and technical competence.
• Resolve employee relations issues in line with policies.
• Plan and coordinate a diverse workforce safely and efficiently.
• Lead team meetings and organize projects.
• Analyze data to improve business performance and procedures.

Connaissances

Leadership

Communication

Office tools

SAP/CCS knowledge

Critical thinking

Team development

Interpersonal skills

Formation

BA/BS in Business (preferred)

10+ years experience alternative

Outils

SAP

CCS

UWUA Bargaining Agreement

Description du poste

PSEG requires a Sr. Customer Operations Supervisor to lead and develop union-represented agents in a fast-paced utility setting, focusing on safety, performance, and customer satisfaction. The role oversees daily activities, analyzes metrics, and ensures compliance with labor agreements and policies.

Strong leadership, communication, and problem-solving abilities are essential. The position supports a hybrid work model with on-site and remote coordination, offering stable benefits and