Customer Operations Leader

PNM Resources; Albuquerque (NM); On-site; USD 73,000 - 121,000; Full time

Job summary

PNM Resources seeks a Customer Operations Supervisor to lead customer service, billing, and collections efforts, ensuring efficient operations and compliance. The role involves budgeting, staffing, and coordinating with multiple departments to drive performance.

The supervisor will manage a large team of union craftsmen and non-union personnel, uphold safety standards, and collaborate on regulatory matters and community programs.

Qualifications

• Bachelor's degree in a related field with 5–7 years of related experience.
• Valid driver's license and driving record requirements.
• Experience supervising both union and non-union staff.

Responsibilities

• Supervise customer operations, billing, collections, and cashiering activities.
• Set department goals, allocate resources, and manage budgets.
• Ensure compliance with company policies, procedures, and safety standards.
• Maintain accurate records and generate timely reports for other departments.
• Coordinate training, interviewing, and performance management of staff.
• Represent the company in regulatory and grievance matters.

Skills

Customer operations

Leadership

Communication skills

Budgeting

Problem solving

Education

Bachelor's degree in related field

Tools

Field Collections System (FCS)

Business Intelligence (BI)

GIS mapping Software

Customer Information System (CIS)

Job description

PNM Resources seeks a Customer Operations Supervisor to lead customer service, billing, and collections efforts, ensuring efficient operations and compliance. The role involves budgeting, staffing, and coordinating with multiple departments to drive performance.

The supervisor will manage a large team of union craftsmen and non-union personnel, uphold safety standards, and collaborate on regulatory matters and community programs.