Customer Operations Team Lead (Field & Safety)

Con Edison; New York (NY); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Con Edison is seeking a supervisor for Customer Operations in New York to oversee meter reading, collections, and related field activities. You will ensure safety and compliance while delivering high-quality customer service.

The role requires strong leadership, training ability, and proficiency with MS Office; travel to company locations may be required, including non-business hours during emergencies.

Qualifikationen

• High School Diploma/GED with 5 years related experience or
• Associate's Degree with 4 years related experience or
• Bachelor's Degree with 2 years related experience.

Aufgaben

• Supervise and direct Credit and Field Operations employees in their daily work activities, including meter reading, collection activities, and meter operations.
• Coordinate and schedule training; deliver job training and evaluations.
• Implement Credit & Field Operations Customer Service Procedures and guidelines.
• Monitor operator qualification and training requirements.
• Handle currency and deposits as part of collections activities.

Kenntnisse

Leadership

Customer service

Communication

Training

Safety procedures

MS Office

Decision making

Ausbildung

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

Jobbeschreibung

Con Edison is seeking a supervisor for Customer Operations in New York to oversee meter reading, collections, and related field activities. You will ensure safety and compliance while delivering high-quality customer service.

The role requires strong leadership, training ability, and proficiency with MS Office; travel to company locations may be required, including non-business hours during emergencies.