Customer Operations Leader

PNM Resources; Albuquerque (NM); On-site; USD 73,000 - 121,000; Full time

Job summary

PNM Resources in Albuquerque, NM seeks a Customer Operations Supervisor to oversee customer service, billing, credit and field collections, meter reading, cashiering, and data entry. The role directs budgeting, training, hiring, and performance management for both union and non-union staff.

Responsibilities include regulatory liaison, complaint resolution, and ensuring safety and adherence to policies while coordinating with multiple departments to achieve service goals.

Qualifications

• Bachelor's degree in a related field with five to seven years of related experience, or equivalent combination of education and experience.

Responsibilities

• Implements and ensures appropriate customer operations standards for full-time and contract personnel.
• Interprets company policies and procedures and ensures compliance.
• Sets work assignments and delegates direction and scheduling.
• Directs and schedules subordinate groups to meet goals and objectives.
• Manages budget and resources to meet department plans and targets.
• Maintains accurate records and timely reports; presents to other departments.
• Interacts with customers in dispatch of responsibilities; trains and mentors staff.

Skills

Customer experience

Billing

Collections

Cash handling

Audits

Interpersonal skills

Education

Bachelor's degree

Tools

FCS

BI

GIS

CIS

Job description

PNM Resources in Albuquerque, NM seeks a Customer Operations Supervisor to oversee customer service, billing, credit and field collections, meter reading, cashiering, and data entry. The role directs budgeting, training, hiring, and performance management for both union and non-union staff.

Responsibilities include regulatory liaison, complaint resolution, and ensuring safety and adherence to policies while coordinating with multiple departments to achieve service goals.