Senior Customer Manager

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Equitable base pay with bonus

Health and wellness programs

Robust retirement plans

Student debt retirement savings match

Flexible workplace culture

Job summary

Ladders is seeking a Senior Customer Manager to join a leader in the Manufacturing & Automotive space. This remote role focuses on managing strategic customer relationships, guiding account plans, and driving growth through cross-functional collaboration.

You'll partner with internal teams to align pricing, market insights, and business priorities, leveraging your CRM expertise and strong negotiation skills to maximize profitable revenue in a complex environment.

Qualifications

• Bachelor's degree or military equivalent at E5/Canadian Petty Officer 2nd Class/Sgt.
• 7+ years of customer management or sales experience.
• Legal eligibility to work in the U.S.; no visa sponsorship available.
• Strong business acumen with financial communication skills.
• Proficiency in CRM and related sales tools.

Responsibilities

• Manage and implement account plans for a diverse portfolio.
• Lead customer relationship initiatives and coordination.
• Develop and execute comprehensive sales and marketing strategies.
• Gather and analyze market intelligence to inform planning.
• Conduct negotiations and manage pricing adjustments.
• Collaborate with cross-functional teams to enhance customer experience.
• Drive growth through cross-business opportunities and strategic insights.

Skills

CRM proficiency

Cross-functional coordination

Strategic account planning

Negotiation

Education

Bachelor's degree / military equivalent (E5/PO2/Sgt)

Job description

For our client, we are seeking a Senior Customer Manager to join the team of a leader in the Manufacturing & Automotive space.

This remote role will focus on managing strategic customer relationships across a diverse portfolio while driving growth through account planning, commercial execution, and cross-functional coordination. The position will partner closely with internal teams to align customer needs with pricing, market insights, and broader business priorities. Success in this role will come from building trusted relationships, identifying cross-business opportunities, and supporting profitable revenue growth in a complex manufacturing environment.

Location: Remote

Compensation: $110,000 – $130,000 annually

Responsibilities

• Manage and implement account plans for a diverse portfolio
• Lead customer relationship initiatives and coordination
• Develop and execute comprehensive sales and marketing strategies
• Gather and analyze market intelligence to inform planning
• Conduct negotiations and manage pricing adjustments
• Collaborate with cross-functional teams to enhance customer experience
• Drive growth through cross-business opportunities and strategic insights

Qualifications

• Bachelor's degree or military equivalent at E5/Canadian Petty Officer 2nd Class/Sgt ranking
• 7+ years of relevant experience in customer management or sales
• Legal eligibility to work in the U.S.; no visa sponsorship available
• Strong business acumen with financial communication skills
• Proficiency in CRM and related sales tools

Benefits

• Equitable and competitive base pay with bonus opportunities
• Comprehensive health and wellness programs for physical and mental well-being
• Robust retirement plans with savings and financial planning resources
• Student debt retirement savings match program for U.S. employees
• Flexible workplace culture promoting work-life balance

Our client is an equal opportunity employer.