Senior Customer Experience & Supply Chain Consultant

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a Senior Customer Experience Consultant to manage and optimize customer experience and supply chain operations for strategic FMCG and Technology accounts in the United States. You will act as a trusted advisor, drive operational excellence, governance, and continuous improvement initiatives to support customer and business objectives.

You will lead cross-functional coordination across teams, manage escalations, and implement solutions that enhance customer satisfaction and

Qualifications

• Bachelor’s degree or equivalent experience in Supply Chain, Logistics, International Business or related fields.
• 2+ years in Ocean, Freight Forwarding, Logistics, Transportation, or Supply Chain.
• Customer-facing role supporting strategic accounts.
• KPI reporting and service review experience.
• Strong problem-solving and escalation management skills.
• Advanced Excel and reporting skills.
• Experience coordinating across multiple functions and geographies.
• Excellent communication in customer-facing environments.
• Ability to operate independently and proactively.

Responsibilities

• Serve as the primary point of contact for customers regarding operational performance, service delivery, and issue resolution.
• Manage customer communication channels, ensuring timely responses and a seamless customer experience across all touchpoints.
• Oversee end-to-end case management, including prioritization, escalation management, root cause identification, corrective actions, and resolution follow-up.
• Facilitate customer onboarding activities, ensuring successful implementation, operational readiness, and adoption of agreed service solutions.
• Build and maintain strong customer relationships through proactive engagement, business reviews, and regular stakeholder communication.

Education

Bachelor’s degree or equivalent experience in Supply Chain, Logistics, International Business or related fields

Tools

Power BI

Excel

Job description

Maersk is seeking a Senior Customer Experience Consultant to manage and optimize customer experience and supply chain operations for strategic FMCG and Technology accounts in the United States. You will act as a trusted advisor, drive operational excellence, governance, and continuous improvement initiatives to support customer and business objectives.

You will lead cross-functional coordination across teams, manage escalations, and implement solutions that enhance customer satisfaction and