Senior Customer Experience Partner, Global Ocean & SCM

A.P. Moller - Maersk; Los Ranchos de Albuquerque (NM); On-site; USD 60,000 - 70,000; Full time

Job summary

Maersk is seeking a Senior Customer Experience Partner to manage a portfolio of Integrated Ocean and SCM accounts, acting as the main customer contact and ensuring successful shipment lifecycles. You will collaborate with internal teams to optimize performance and satisfaction, delivering insights and improvements on a global scale.

You will analyze operational performance, drive service excellence, and contribute to long-term customer relationships within a leading logistics organization.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2–5 years in transportation, logistics, or supply chain operations.
• 3–5 years in Ocean logistics or shipping operations.
• Experience with SCM and LCL operations.
• Proficiency in Microsoft Office, especially Excel; data analytics experience.

Responsibilities

• Manage a portfolio of Integrated Ocean and SCM accounts in Automotive and Industrial sectors.
• Serve as the primary contact for customers throughout shipment lifecycles.
• Coordinate with internal teams to resolve issues and meet customer satisfaction targets.
• Monitor service levels, transit milestones, and performance metrics.
• Identify and implement corrective actions and process improvements.
• Deliver reporting and data insights to support customer scorecards.
• Analyze trends and root causes to implement sustainable solutions.
• Maintain high vendor performance for timely cargo delivery.
• Support onboarding of junior team members through training.

Skills

Customer experience

Logistics

Excel (Advanced)

Data analytics

Stakeholder management

Communication

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

Maersk is seeking a Senior Customer Experience Partner to manage a portfolio of Integrated Ocean and SCM accounts, acting as the main customer contact and ensuring successful shipment lifecycles. You will collaborate with internal teams to optimize performance and satisfaction, delivering insights and improvements on a global scale.

You will analyze operational performance, drive service excellence, and contribute to long-term customer relationships within a leading logistics organization.